Simple & Effective
Saves a lot of time and customers stay at your store. Easy to use and always excellent support from AheadWorks.
I have never experienced a company with this level of service (knowledge & skills).
Current extension version: 1.1.3
Introduce your in-store currency and produce new purchases using refunds currency
Built upon most common use cases, the backend interface of our extensions echoes clearly the actual administrative workflow.
Constantly seeking ways for improvement, we write clean code, subject to timely refactoring.
Effective quality assurance employed, our extensions are customizable, scalable and fully Magento 2 compatible
Refund happens. Not that it should be a motto, rather a sad truth. It may be the manufacturer's issue, false expectations or whatever that makes customers to ask for their money back. It doesn't have to be the store, in fact, the store is the less common reason for a refund request. The storeowner's strategy here is to keep customers loyal to the store, and at the same time to keep customer's money.
Ask customer if a refund to store credit works for him. Yes, a straightforward question. According to our data, 30% of customers don't want to go empty-handed, they want the functionality/service delivered, especially if there is a list to choose from.
Refund to store credit in one click - get to the credit memo, and click 'Refund' button. 'Refund to Store Credit' checkbox is already ticked for you.
You can always offer a little extra to cover the troubles and increase loyalty. Navigate to the transactions grid, to add extra credit for troubles. Psst, it works better than a discount (winky face). While there you might want to check for other credit movement updates, there is probably a new order already.
You have just kept customer's money at the store, increased customer's loyalty to your products by adding extra credit, and saved time on the refund for $79.
The orders can be automatically refunded to the store credit, keeping customers loyal
Whenever required storeowner can manually update credit balance of selected customers
Customers can be notified of any credit balance updates
Can all be covered with credit if required
Administrator interface has been designed for quick credit management
Transactions grid comes with the set of filters allowing for quick transaction seach and identification
As an additional purchasing incentive, below the product price customers can see a notification how much they can save by spending store credit
With the current credit balance, transaction grid, and subscription to credit balance updates
As a result of the integration, customers are able to use their store credits on the checkout page built by the Smart OSC extension in order to pay for their purchases the same way as they can do it on the default Magento checkout page.
Current credit balance of the customer can be displayed at the top section of the store
Customers can decide if they want to checkout with CC or use credit balance which can cover all including taxes and shipping
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