A tiny module, but the great investment
- the customer's money stays in your pocket
- the customer will return to your store.
Considering it's price it is a great investment, isn't it?
Current extension version: 1.1.1
Increase customer loyalty and process refunds with in-store currency
Magento 2 Store Credit and Refund extension introduces an in-store currency, which can be used to process the refunds or award customers. The currency acts like regular payment, except in can only be used to puchase from the store.
The refunds can be paid with store credit directly from the credit memo page. Customers get a dedicated account section. More to it, the prices at the store are displayed with the discount considering store credit balance, never letting a promotional opportunity down. In addition, the extension comes with the transparent transactions grid. The grid provides an overview of the credit transactions each referenced with an order or customer details pages. From the grid storeowner can update customer's credit balance individually or en masse.
Refund happens. Not that it should be a motto, rather a sad truth. It may be the manufacturer's issue, false expectations or whatever that makes customers to ask for their money back. It doesn't have to be the store, in fact, the store is the less common reason for a refund request. The storeowner's strategy here is to keep customers loyal to the store, and at the same time to keep customer's money.
Ask customer if a refund to store credit works for him. Yes, a straightforward question. According to our data, 30% of customers don't want to go empty-handed, they want the functionality/service delivered, especially if there is a list to choose from.
Refund to store credit in one click - get to the credit memo, and click 'Refund' button. 'Refund to Store Credit' checkbox is already ticked for you.
You can always offer a little extra to cover the troubles and increase loyalty. Navigate to the transactions grid, to add extra credit for troubles. Psst, it works better than a discount (winky face). While there you might want to check for other credit movement updates, there is probably a new order already.
Check out selected features below or view documentation for a full feature list
The orders can be automatically refunded to the store credit, keeping customers loyal
Whenever required storeowner can manually update credit balance of selected customers
Customers can be notified of any credit balance updates
Can all be covered with credit if required
Administrator interface has been designed for quick credit management
Transactions grid comes with the set of filters allowing for quick transaction seach and identification
As an additional purchasing incentive, below the product price customers can see a notification how much they can save by spending store credit
With the current credit balance, transaction grid, and subscription to credit balance updates
Current credit balance of the customer can be displayed at the top section of the store
Customers can decide if they want to checkout with CC or use credit balance which can cover all including taxes and shipping
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