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Store Credit and Refund for Magento 2

Magento Editions Compatibility:

  • Community: 2.0 - 2.1.5
  • Enterprise: 2.0 - 2.1.5

Store Credit and Refund for Magento 2

Current extension version: 1.1.0

Increase customer loyalty and process refunds with in-store currency

  • Keep cash in store
    Refund with store credit in two clicks, and add a little extra to keep customers loyal and happy
  • Boost sales
    Add promo credit to all customers at once and display discounted prices on all product pages
  • Make informed decisions
    Update credit balance in few clicks and keep track of credit movements with transparent transactions grid
  • 45-Day Money Back
  • 90 -Day Free Support
  • Free Lifetime Updates

Experience the extension first hand!

Pick a quick tutorial to learn about various aspects of this extension.

How it works

Magento 2 Store Credit and Refund extension introduces an in-store currency, which can be used to process the refunds or award customers. The currency acts like regular payment, except in can only be used to puchase from the store.

The refunds can be paid with store credit directly from the credit memo page. Customers get a dedicated account section. More to it, the prices at the store are displayed with the discount considering store credit balance, never letting a promotional opportunity down. In addition, the extension comes with the transparent transactions grid. The grid provides an overview of the credit transactions each referenced with an order or customer details pages. From the grid storeowner can update customer's credit balance individually or en masse.

Case Study

Keep cash to the store

Refund happens. Not that it should be a motto, rather a sad truth. It may be the manufacturer's issue, false expectations or whatever that makes customers to ask for their money back. It doesn't have to be the store, in fact, the store is the less common reason for a refund request. The storeowner's strategy here is to keep customers loyal to the store, and at the same time to keep customer's money.

Step 1 Set scene

Ask customer if a refund to store credit works for him. Yes, a straightforward question. According to our data, 30% of customers don't want to go empty-handed, they want the functionality/service delivered, especially if there is a list to choose from.

Step 2 Refund

Refund to store credit in one click - get to the credit memo, and click 'Refund' button. 'Refund to Store Credit' checkbox is already ticked for you.

Step 3 Show care

You can always offer a little extra to cover the troubles and increase loyalty. Navigate to the transactions grid, to add extra credit for troubles. Psst, it works better than a discount (winky face). While there you might want to check for other credit movement updates, there is probably a new order already.

You have just kept customer's money at the store, increased customer's loyalty to your products by adding extra credit, and saved time on the refund for $79.

  • Refund in one click
  • Order from the backend with credit
  • Transactions grid
  • Customers grid
  • Customer account section
  • Product page
  • Checkout block
  • Extension settings

Feature Highlights

Check out selected features below or view documentation for a full feature list

Store backend

  • Automatic refunds

    The orders can be automatically refunded to the store credit, keeping customers loyal

  • Manual updates and mass actions

    Whenever required storeowner can manually update credit balance of selected customers

  • Email notification

    Customers can be notified of any credit balance updates

  • Subtotal, tax and shipping

    Can all be covered with credit if required

  • Quick management

    Administrator interface has been designed for quick credit management

  • Credit filters

    Transactions grid comes with the set of filters allowing for quick transaction seach and identification

Store frontend

  • Discounted product price (optional)

    As an additional purchasing incentive, below the product price customers can see a notification how much they can save by spending store credit

  • Customer account section

    With the current credit balance, transaction grid, and subscription to credit balance updates

  • Credit reminder

    Current credit balance of the customer can be displayed at the top section of the store

  • Credit checkout

    Customers can decide if they want to checkout with CC or use credit balance which can cover all including taxes and shipping

Vitaly Verbitsky | VP Partnership and Sales

Have questions?

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Let’s talk!

Vitali Verbitsky
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