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Product Questions 2.1.7
- Questions asked via a simple comment form
- Answers provided either by admin or other customers
- Questions may be shared across several products
- Notifications keep everyone involved updated
- Also available for Magento 2
- 38 Reviews
- Docs & FAQ
When customers have concerns about the product and the information is not all there, they are likely to either look for a vendor with detailed descriptions, or look for a different product, or contact a store owner. What we have achieved with our Magento Product Questions extension is we made asking a question the easiest choice of all three, limiting your risk of losing prospective customers.
Not only asking and answering a product question becomes extremely simple, but also questions and answers may be publicly displayed on the product page, allowing customers to provide their own answers or learn from the answers of others.
Ask a question
On each product page there is an “Ask question” button, which activates a drop-down question field. A customer or guest (optional) leaves some contact info, question text, and decides whether the question is private (visible to admin only) or public (visible on the product page).
Get an answer
When the question is approved and/or edited by admin it may be either answered by admin himself or broadcasted to be answered by either customers who have purchased the product in the past, all customers, or even visitors. Additionally, a number of customers who have purchased the product might be automatically invited via direct email to answer a question
Questions and answers may be left on the product page for other customers who might have similar concerns. Answers may get rated for helpfulness by other customers and sorted according to the rating or freshness. Admin decides how many questions to display per page and how many answers to display per question. In case questions are related to more than one product they may be shared on other pages as well.
Customer gets an additional tab in his account devoted specifically to product questions and displaying all questions, answers, and their status.
A variety of options are available to keep everyone up to date and to keep everything moving. Admin may be notified about new questions and answers, customers are notified about new answers and question status changes, other customers may be notified if their help is needed to answer a question. Emails are fully customizable, with rich content, direct links, unsubscribe options, etc.
Since questions may be broadcasted on the product pages there is no need to answer same question many times over. And in case the answer requires first hand experience of the product you don’t have to do any research - just forward it to someone who’s got the product already.
No need to play the guessing game trying to figure out which product exactly is the question about. All questions are asked directly from the product page so you know exactly where to look.
What people do love is to be an expert on something. Some customers might not be inclined to go back and leave general feedback, but once they see someone in need of help they are much more likely to leave a comment.
Answering question is by itself a good way to build customer relationship, but displaying answers on the product page goes one step further. This way all customers know that there is an actual person on the other side and that the store has an engaged customer base - which is a strong case for your credibility.
Integration with other aW extensions
Using the Product Questions extension together with the below aW products opens extra possibilities.
Every store could use this extension
Customers submit the question directly from the product page and you instantly know exactly what product your customer is asking about.
We can truly recomend this extension. Saves us a lot of time trying to figure out what product the customer is asking about
A big addition to my site
Brilliant addition to the website
Makes our site look even more professional as we can add in our common questions and answers too.
Great tool for customers’ communication
Good, but the latest update is even better
Happy with this extension
happy with this module
What I like the most is the ability to segregate public / private Q&A. Some customers ask really peculiar things, and posting public answers would be just a waste.
Quick install and great documentation
I am exceedingly impressed!
Usefull and coded very well
Our shop isn't live yet, but our testers really liked the simplicity of asking product related questions, which are the majority of all feedback questions by far.
Great Extension from a Great Developer
Worked straight out the box and great support
The extension works well too, the only thing I'd like to see if some option to "hide" the actual form/questions/answers but have a button/heading that when clicked on expands the module on the product page. 8/10 for extension, 10/10 for support
Reduce customer service phone calls
Great extension and fast reply
Very uself on product page
Plus, there are so many basic questions that we get over and over again. So for these, we simply enter the questions here and then answer them. Makes it so much easier on our customer service team.
One thing that would be nice would for for this extension to be fully integrated into the Product page. Right now, it can show 5 or 10 questions on the product page, but if there are 25 product questions, there aren't Next buttons on the product page to show the rest of the questions. (On the actual product questions page there are these next buttons. It would be nice to have these toolbar on the Product page as well if possible).
Overall great extension. Very worth the money.
Let you customer help you with your site content
Cool Gadgets at Great Prices
Used regularly on my site www.network-ed.com.au
Intelligent, userfriendly extension
product FAQ on the go
Support is so much easier
Great extension and support..
I had a few issues getting this to work at first.. Then the ahead works support got it working in no time and even set it up for me in it's own tab on my product page.. Great support goes along way..
Better than the Rest
The best part about this extension is that the great support team helped me to integrate the product questions into my product tabs.
Product Questions is a great way to gather user-contributed content alongside user reviews.
Great extensions to improve your business
Before we installed this extension, we received many similar questions from different customers, as well as questions where we were not certain which product the customer was referring to. This wastes time. So we purchased this extension.
Within 24 hours of installing this extension, our customers started submitting product questions. We tested the reply template a few times to get it right, then started answering questions. A tip - our reply email to the customer does not actually display the answer to the customer's question. Instead, it gives them a link back to the product page, and they can see their answer on the Product Question section. The goal is to bring them back to the page and give them the opportunity to press the "Add to Cart" button. Before long, some of our products had 10 to 20 questions from customers.
Questions generated by actual customers and your answers to those questions can help your image as a seller. Customers need to see interaction between the seller and other buyers, as well a preview of the quality of service you will provide if they have a question after a sale.
This extension has paid for itself, in both increased sales as well as time saved from answering the same questions repeatedly. I recommend this extension very highly!
It is really must have
Terrific Extension to interact with your Customers
Perfect way to capitalize your customer's questions
Great Knowledge Base Builder
- Product Questions 2.1: The Question of Usability
- The Product Questions Module Leaves No Unanswered Questions
- Product Questions 2.0 Acquires The New ‘Ask Customers’ Functionality
- Some Tips For Efficient Use Of The Product Questions Extension
- Interact with Customers through Answering Questions!
- 3 Ways to Make Your Clients Stay with You
- Listen to Your Customers, Show Interest in Their Opinion
- Increase Your Converted Traffic from Watchers to Buyers
- Give your Store Rich Look and Feel by Customer Generated Content
- Two more minor updates – Video Testimonials 1.0.2 and Product Questions 1.4.1!
Magento Editions Compatibility:
- Community: 220.127.116.11 - 18.104.22.168
- Enterprise: 22.214.171.124 - 126.96.36.199
Tanya Poleshchuk | Customer Care Team
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