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Knowledge Base
26 Reviews

Knowledge Base for Magento 1

Knowledge base solution for Magento

  • Frontend area complete with search, categories, sorting, etc.
  • Articles with attachments, rating, tags, multiple categories
  • Visual style and layout fully configurable from backend
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  • Overview
  • 13 Reviews
  • Docs & FAQ

Magento FAQ Extension

Some analysts say that FAQs can raise your business by 5, 10, or even 20%. Answer questions before they’ve been asked - rational enough taking into consideration that people like caring attitude and thank by becoming your regular customers.

All the documentation created by store owner is displayed by means of articles assigned to admin-defined categories. The process of documenting is intuitively understandable and uses familiar standard Magento interface.

A rich set of the Knowledge Base Magento module settings makes the extension fully customizable – you can define articles listing type (short or full), limit article description length, manage articles rating, upload attachments for articles, etc. You are also able to specify the options of each block – Category, Top Articles, Latest Articles and Tags – by setting up their title, sort order and number of articles displayed.


  • Ready-to-use interface with CMS-friendly blocks
  • Frontend section combined with Search, Category Articles, Top & Latest Articles independent blocks
  • Search articles by combination of words or exact phrases
  • Search articles by title or content in the knowledge base
  • Sphinx search technology for fast and relevant search results within KB articles*
    *Advanced Search should be set up for this purpose
  • SEO-friendly direct links
  • Canonical URLs may be assigned to each article
  • Ability to add meta data for articles and categories in the FAQ section
  • Articles sorting by date and rating
  • Article text WYSIWYG editor
  • Article attachments
  • Article author
  • Article status
  • Article categories
  • Per-store categories
  • Multiple categories per article
  • Article rating voted from frontend and controlled from backend
  • Article rating voting limitation
  • Configurable article listing type
  • Module Title, URL key, Frontend, etc. configurable from backend
  • Configurable Title & Sort order of main blocks
  • Articles tag cloud
  • Ability to limit the quantity of tags shown in your store FAQ area
  • Proportional tag size in Article Tags block
  • Printer-friendly blocks
  • Global search articles in Admin panel
  • Simple CSS & layout to set custom view style
  • Ability to enable\disable secure URLs
Integration with other Aheadworks extensions

Using the Knowledge Base extension together with the below Aheadworks products, online merchants get more valuable insights.

Implement Sphinx search technology to let users find required products in your store knowledge base.

Very Helpful for Customers

Review by joshua | Mar 6, 2014

My only problem with this kbase is the search is not the best but it is manageable.

Exactly what we needed

Review by Eric | Dec 4, 2013

No matter how much info you show in product details, your customers WILL have questions.
And having the answers ready-made, categorized and easily available makes customer experience better, and removes certain burden from customer service team.
That's exactly what this module helps with, and we are 100% happy with it.

Helped me organize documintation for users

Review by Thomas Kavalski | Oct 27, 2013

I was tired from recurring questions my customers used to ask me. That's why this module was bought. It completely solved this problem. The functionality provided by this solution helped me to organize all documintation for users in the proper way. Customers feel my care about them and have less questions about our products and sevices.

Needed more quality content in our Magento store

Review by Allard | Sep 15, 2013

For SEO reasons and customer demands we needed a place to write quality content. We are always very happy with the extensions from aheadWorks. They have a Blog extension and the Knowledge base extension which were candidates to fill in the content gap. The Knowledge base extension does exactly we what we wanted.

Google XML Sitemap

Review by Tony | Jul 21, 2013

The product is awesome however it doesn't work with Google sitemap module. This should be added as a feature for better SEO optimization.

Good Product

Review by Atul | Jun 18, 2013

I have bought 4 of AW products ....Made it easier for the support team to post FAQ in turn reducing the amount of time explaining everyday issues

Buy this extension

Review by Stefan | Oct 10, 2012

If you need a FAQ page in your Shop than this extension is a must have. I have tried some extensions for our FAQ page but this one is P*E*R*F*E*C*T

A timesaving extension

Review by Thomas | Feb 27, 2012

I just purchased this extension and it seems timesaving and more importantly sturdy like the rest of the extensions I have worked with Aheadworks.
One feature I would suggest is the ability to add meta description tags to the articles to make it easier to work with on a SEO strategic level.

Good extension for increase your CMS contents.

Review by chao | Sep 18, 2011

We bought this extension and modified the local file to Chinese, because our client base in China, it's woks fine and we will buy more from Aheadworks.Extension with our 100% satcfications.

OK module, needs Sub Category and Multi Store Support

Review by Duncan | Aug 17, 2010

This is a great module, however, only 70% of the way there in our view. In need of:

- sub category capabilities to add new category levels to organise information
- at present, categories cannot be filtered at store level and no admin name can be assigned. This makes the category structure very hard to manage when using a multi store setup

Keep up the good work, but a way to go on this module.

Must have for any site

Review by Scott | May 17, 2010

Easy to setup and install. Had a few hiccups during the initial configuration, but support was quick to correct them for me. All-in-all one of the best extensions I've seen for what it does. HIGHLY recommended.

Suggestions for next version:
- Fix image insertion issue in CMS
- Easy way to change Front End layouts
- Easy way to choose layout (1 Column, 2 column right bar, etc.) from the admin interface

aheadWorks has been the best place for Magento Extensions I've seen on the web!

works fine

Review by Cocktailstar | Apr 28, 2010

Great extension. works great. Thank you very much. I´m your biggest fan ;-)

Great Module

Review by Stefan | Apr 28, 2010

Perhaps as a suggestion for the next version:
- Support of {{skin url=""}}, {{media url=""}}...
- Support including blocks from CMS

Otherwise, great module and great support!

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Tanya Poleshchuk | Head of Customer Care

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