Current extension version: 1.0.5
One stop solution to take care of all RMA aspects within your store:
Built around most common use cases, backend interface closely matches actual admin workflow
Our quality assurance guarantees extensions that are compatible, customizable, and scalable
We write clean code complete with full technical documentation - just waiting to be altered
The extension provides full control over various areas of return merchandise authorization process. Magento 2 RMA extension provides several options for the customer (or guest) to create a new request. Following that, a customer has all the necessary tools to monitor request processing and interact with store personnel. And, on the other side, store personnel is provided with a straightforward, step by step process for dealing with return merchandise authorisation requests.
Check out selected features below or view documentation for a full feature list
Each RMA step is marked by a status change, optional notifications are sent to customer, administrator, or both
Custom fields may be added to request creation form, covering information that is specific to a business/products
Extension includes options to allow guest requests, specify the return period, and insert info blocks at various stages of request submission
All requests are stored in one grid that has various filtering options and navigation shortcuts for narrowing the selection
Within each request there is a number of tabs designated to request, order, and customer information
Direct customer-to-administrator communication area is included in each RMA request tab and allows for both text messages (chat) and file attachments
Intuitive process of RMA request creation and status monitoring
Straightforward workflow, from request filtering to managing each step of individual requests
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