Current extension version: 1.3.0
A one-stop solution that takes care of all RMA aspects in your store:
The Magento 2 RMA extension provides full control over various areas of the return merchandise authorization process.With it, customers have all the necessary tools for monitoring request processing and interacting with support agents. Store personnel, in turn, are provided with a straightforward, step-by-step process for dealing with RMA requests.
Check out selected features below or view documentation for a full feature list
Each RMA step is marked with changed statuses, optional notifications on changed statuses can be sent to a customer, administrator, or both.
Custom fields can be added to the request form covering the information that is necessary for a business and its products.
The ‘General settings’ section of the extension allows setting return periods, guest returns, specifying the ‘Confirm shipping’ alert text, and deciding whether to approve new requests automatically.
All requests are stored in one grid that has various filtering options and navigation shortcuts for narrowing the selection
assembles all responses created by an admin.
The RMA request form is automatically adjusted to any device.
The data from the Magento 1 RMA extension can be easily transferred to Magento 2 with the provided migration tool.
The Manage RMA page allows Magento admins to create new RMA requests from the backend and manage them efficiently.
The customer-to-administrator communication area is added to each RMA page and allows attaching files to text messages (chat) and leaving internal notes (visible to admins only).
Store admins can view the request-related details from the dedicated section provided by the extension on the order view page.
The RMA request creation and status monitoring process is completely intuitive.
Straightforward workflow, from request filtering to managing each step of individual requests.
Save time by automatically approving all incoming RMA requests.
We also offer Magento 2 Enterprise RMA extension to improve product returns management and product refunds in your store. Return Merchandise Authorization is a powerful tool for managing customer requests related to product returns, refunds and exchanges. Get your customer service to a new level with our amazing Enterprise RMA for Magento 2!
Built upon the most common use cases, the backend interface closely matches the actual admin workflow
Our quality assurance guarantees that all our extensions are Magento 2 compatible, customizable, and scalable
We write clean code completed with full technical documentation
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