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Product Questions for Magento 2

5 of 5 stars

Magento Editions Compatibility:

  • Community: 2.0 - 2.1.5
  • Enterprise: 2.0 - 2.1.5

Product Questions for Magento 2

Current extension version: 1.0.7

For each product page create a designated communication area that allows customers to leave inquiries and share additional information about the products.

  • Product pages are tied directly to corresponding questions;
  • Answers provided by either customers or admin or both;
  • Notifications keep customers updated on their questions;
  • Rating system allows sorting information by relevance;
  • Questions shared across all relevant pages;
  • Live support and documentation available within the extension.
50% OFF for M1 clients
Use "M1M2" coupon
  • 45-Day Money Back
  • Free Installation
  • 180 -Day Free Support
  • Free Lifetime Updates

How did this extension beat the competition?

  1. Optimized workflow

    Built around most common use cases, backend interface closely matches actual admin workflow

  2. Extensive testing

    Our quality assurance guarantees extensions that are compatible, customizable, and scalable

  3. Quality code

    We write clean code complete with full technical documentation - just waiting to be altered

Experience the extension first hand!

Pick a quick tutorial to learn about various aspects of this extension.

How it works

When this Magento 2 product questions module is installed, each product page becomes equipped with question and answer area, which works either as a regular comment section or a FAQ section - the exact application is up to administrator. Once the customer has a question about the product, he may submit the question using this area. Both an administrator and other customers will have the opportunity to answer the question. Both questions and answers may be rated for usefulness. Additionally, an administrator may create both questions and answers himself, closing info gaps on product pages.

Case Study

cover your bases

Being a larger retailer with numerous product categories it is challenging to provide all relevant information on every single product. Much less to have an experience of using all of them. The best you can do is copy specifications provided by the manufacturer and hope it satisfies your customers. It is not always the case, however.

What size is a shockproof pocket in this backpack? How long before this knife develops patina? What kind of fabric softener is best for these socks? What shape is a cord connector used on this laptop? Does this office chair provide a proper air supply to one's posterior? There is just no way you can predict all kinds of things people would want to know about your products!

But, there is a way they can find all the answers without leaving your store. Install Product Questions and let your customer ask anything they want to know or browse through past questions to see if there is already some light shed on the matter. This way you keep your customers in place, increase customer satisfaction, and create a stronger bond with your customer base.

View demo

  • Storefront view
  • Central dashboard
  • Pending questions
  • Private questions
  • Edit question
  • New answers
  • By product tab
  • Settings

Feature Highlights

Check out selected features below or view documentation for a full feature list

  • Private and public questions

    A customer has a choice of asking either a private question - visible to administrator only, or a public question - open for everyone to pitch in.

  • Publishing restrictions

    Administrator decides which questions get published and whether or not answers will have to go through administrator validation.

  • Grow content

    Create your own questions or share existing ones across all relevants pages to avoid repetitive inquiries

  • Rating system

    Administrator may let customers rate questions and answers. Ratings may be also edited manually via backend. Having rating system allows customers to view submissions by usefulness.

  • Customer notifications

    New tab is added to customer area to keep track of asked questions. There is an option for email updates as well.

  • Admin notifications

    Administrator may choose to be notified about all new questions and/or answers via email

  • ”By product” view

    When viewed by product it is easy to see which products get more questions and might need an information update

  • Control content

    Control who may post questions, provide answers, and give ratings. Edit customer content if necessary.

  • Navigation shortcuts

    Filter the questions manually or use one of our predefined bookmarks to go straight to the areas that require your attention

Vitaly Verbitsky | VP Partnership and Sales

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Vitali Verbitsky
  • Reviews (1)
  • Customer Questions & Answers (4)

Common rating

5 of 5 stars

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Review guidelines

When writing your review, please consider the following guidelines:

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  • Focus on the product and your individual experience using it;
  • Provide details about why you liked or disliked a product;
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Aheadworks Co. does NOT edit the reviews and posts them as written by the reviewer.

In addition, if you have any questions on the products – the compatibility, the functionality, or anything else – please do not submit them through a product review. We are glad to answer them in Aheadworks Forum.

Enjoy writing your review!

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Stephanie B.

Jul 13, 2016

It reduced returns rate in our store

Customers tend to ask the same questions over and over again and also they often too lazy to look for the answers in FAQ. And this extension makes the process of asking questions very easy.
Also, we did not think of that prior to purchase, but one of the pleasant surprises is lesser returns rate because customers are now better informed of what they are buying and what to expect from a product.
I run Magento 1.X. Will my currently installed extensions from aheadWorks work in Magento 2?
Due to a significant difference between Magento 1 and Magento 2 branches, the extensions for M1 will not work in M2.
However, the owners of the extensions by aheadWorks for Magento 1 can use coupon M1M2 to get 50% Off discount on purchase of any extensions by aW for M2
Hi, I want to purchase this extention for our magento 2 website. However during the purchase I have to enter our url. Does this extention only work on 1 installation? Because we have a development environment and a production environment.
Our EULA allows using the extensions on a single production and as many dev or staging sites as you need without a need of purchasing an extra license.
Which URL do I specify on checkout if I've got only a development store at the moment?
You need to enter a final address of the site when it will go live.

If the domain name is still under consideration at the moment of purchase, you can enter an address of your dev environment. In this case, don't forget to contact us when the final domain name has been registered: our support team will change it by your request.
is this Q&A is your Product Questions module?
Yes, it is. We hope you liked it

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