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Product Questions for Magento 2

5
6 Reviews

Product Questions for Magento 2

Current extension version: 1.1.0

Add a Q&A section to product pages.

  • Registered customers and guests can ask questions;
  • Public and private questions can be asked;
  • Both admins and customers can give answers.
$299
45-Day Money Back
Free Installation
90-Day Free Support
free lifetime updates
Product Questions tab | Let users ask product questions and leave answers to the existing ones right on product pages! Allow them to vote the helpfulness of questions and answers and sort them by date/rating.

Product Questions tab

Questions in customer accounts | Users can monitor their question and answer status in personal profiles.

Questions in customer accounts

Extension settings | Define who is allowed to ask questions and give answers. Handle answer automatic approvals, interface, notification settings, and more!

Extension settings

Manage Questions grid | Publish, reject, or delete questions one by one or in bulk, make them public or private in a few clicks.

Manage Questions grid

New Question page | Add new questions and (optionally) provide answers to them. Set question status and rating.

New Question page

Editing a question | Change the visibility and rating of individual questions, edit question and answer content. Approve or disapprove particular answers and change their rating one by one.

Editing a question

Question sharing | Define at which sites a question should be displayed. Share the question with other products.

Question sharing

By Product grid | View questions (including the shared and product-only ones) by related products.

By Product grid

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How Magento 2 Product Questions works

Public & private questions
Let users decide whether their questions will be visible to everyone by asking private or public questions
Q & A email alerts
Keep yourself and users informed on all question and answer updates (new replies, etc.)
Answer auto approval
Make Q&A management more convenient by approving customer replies automatically

How Magento 2 Product Questions works

Let shoppers give a valuable product info with the Magento 2 Product Questions extension! Manage questions and answers by sharing questions among products and automatically approving answers (optional). Introduce a convenient rating system for assessing the helpfulness of each question and answer. Notify users of new replies to their questions, question and answer status change via email.

Give Answers to Customers’ Questions

Q&A section
Equip your product pages with a designated communication area.
Asking questions
The ‘Product Questions’ tab allows your customers to ask questions (both public and private) regarding products.
Leaving replies
Besides asking questions, the customers can give answers to the already existing ones.
Helpfulness rating
The customers can vote the usefulness of each particular question or answer and see other users’ votes.
User restrictions
With this Magento 2 questions extension, you can precisely set up question & answer permissions.
Q&A permissions
Define who can ask and answer from product pages (registered users, the guest ones, or both).
Rate permissions
Decide if guests will be allowed to rate questions and answers.
Q&A management
The Product Questions extension lets you manage all submitted questions and answers with a minimum of effort.
Manage Questions grid
Delete, publish, reject, change the visibility of particular questions in a single grid!
Admin questions
Add your own questions and provide answers to them.
Q&A editing
Moderate questions/answers on the go! Change the visibility and rating of individual questions. Edit the content of questions and the related answers one by one.
Question sharing
Optimize your workflow by sharing questions among websites and products (all or the particular ones).
Email alerts
Inform customers and be informed on each Q&A update! Opt for email notifications.
Admin alerts
Enable admin notifications about new questions and answers.
Customer alerts
Send customers alerts on new replies to their questions and/or Q&A status change.

Magento 2 Product Questions Detailed Feature List

Customer questions & answers
  • Product Questions tab on product pages;
  • Public & private questions allowed;
  • Q&A helpfulness voting;
  • Q&A sorting by date/rating;
  • Questions/answers in customer accounts.
Admin tools
  • Manage Questions grid;
  • Admin questions;
  • Q&A editing;
  • Question sharing;
  • By Product grid.
Quick management
  • Q&A permissions;
  • Answer auto approval;
  • Guest rating permissions;
  • Interface setting;
  • Admin/customer email alerts.
Other features
  • Question filtering;
  • M1 - M2 migration tool.
Need additional functionality
or futher customization of your products?

How Product Questions Magento 2 extension beat the competition?

  1. Optimized workflow

    Built around most common use cases, backend interface closely matches actual admin workflow

  2. Extensive testing

    Our quality assurance guarantees extensions that are compatible, customizable, and scalable

  3. Quality code

    We write clean code complete with full technical documentation - just waiting to be altered

Feature Highlights
View documentation for a full feature list
Case Studies:
COVER YOUR BASES

Being a larger retailer with numerous product categories it is challenging to provide all relevant information on every single product. Much less to have an experience of using all of them. The best you can do is copy specifications provided by the manufacturer and hope it satisfies your customers. It is not always the case, however.

What size is a shockproof pocket in this backpack? How long before this knife develops patina? What kind of fabric softener is best for these socks? What shape is a cord connector used on this laptop? Does this office chair provide a proper air supply to one's posterior? There is just no way you can predict all kinds of things people would want to know about your products!

But, there is a way they can find all the answers without leaving your store. Install Product Questions and let your customer ask anything they want to know or browse through past questions to see if there is already some light shed on the matter. This way you keep your customers in place, increase customer satisfaction, and create a stronger bond with your customer base.


  • Private and public questions Screen

    A customer has a choice of asking either a private question - visible to administrator only, or a public question - open for everyone to pitch in.

  • Publishing restrictions

    Administrator decides which questions get published and whether or not answers will have to go through administrator validation.

  • Grow content

    Create your own questions or share existing ones across all relevants pages to avoid repetitive inquiries

  • Rating system Screen

    Administrator may let customers rate questions and answers. Ratings may be also edited manually via backend. Having rating system allows customers to view submissions by usefulness.

  • Questions Migration from Magento 1

    The migration script provided by Product Questions 1.1 for M2 allows you to move questions, answers, and some other entities created by the Product Questions extension for M1 to your Magento 2 store without data loss and breach..

  • Customer notifications

    New tab is added to customer area to keep track of asked questions. There is an option for email updates as well.

  • Admin notifications

    Administrator may choose to be notified about all new questions and/or answers via email

  • ”By product” view Screen

    When viewed by product it is easy to see which products get more questions and might need an information update

  • Control content Screen

    Control who may post questions, provide answers, and give ratings. Edit customer content if necessary.

  • Navigation shortcuts Screen

    Filter the questions manually or use one of our predefined bookmarks to go straight to the areas that require your attention

Tanya Poleshchuk | Head of Customer Care

Any questions?

I’ll be happy to tell you more
about our products!

Let's get in touch!

Tanya Poleshchuk
  • Reviews (6)
  • Customer Questions & Answers (8)

Overall rating

5 of 5 stars

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Enjoy writing your review!

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Frank

May 4, 2018

Top extension again

AheadWorks is our number 1 provider for extensions. Functionality is good, upgrades are good and customer support is excellent.

No wonder they are 2017 winner: MOST INNOVATIVE EXTENSION BUILDER AWARD.

Dan

Apr 25, 2018

Preferable extensions provider

We surely recommend you to our clients and we have very good experience with AheadWorks, thank you for your extensions.

Toby

Nov 15, 2017

Nice and easy

Extension helps to know what part of product description confuses my customers and I can clearly see now the ways to change product page content.
Also very easy for store admins to manage all the feedback in backend.

Franco

Aug 9, 2017

Great extension

All repetitive questions and replies on products can be archived for the website users, it becomes a dynamic and always updated FAQ zone.

Aheadworks support is accurate, timely, polite and professional!

Satish

May 3, 2017

Good extension

Good and easy to operate extension.
Support is top-notch!
We are totally happy that we have chosen Aheadworks as our main extension provider.

Stephanie B.

Jul 13, 2016

It reduced returns rate in our store

Customers tend to ask the same questions over and over again and also they often too lazy to look for the answers in FAQ. And this extension makes the process of asking questions very easy.
Also, we did not think of that prior to purchase, but one of the pleasant surprises is lesser returns rate because customers are now better informed of what they are buying and what to expect from a product.

During the purchase I have to enter our url. Does this extension only work on 1 installation? Because we have a development environment and a production environment.
Our EULA allows using the extensions on a single production and as many dev or staging sites as you need without a need of purchasing an extra license.
is this Q&A is your Product Questions module?
Yes, it is. We hope you liked it
Does it support multi-store?
Yes, it does. It is possible to configure the extension separately for different websites.
Does the extension support full page caching?
Since full page cache is a native Magento 2 feature, all our extensions for this platform support it.
I run Magento 1.X. Will my currently installed extensions from aheadWorks work in Magento 2?
Due to a significant difference between Magento 1 and Magento 2 branches, the extensions for M1 will not work in M2.
However, the owners of the extensions by Aheadworks for Magento 1 can get 25% discount on purchase the same extensions by AW for M2
Which URL do I specify on checkout if I've got only a development store at the moment?
You need to enter a final address of the site when it will go live.

If the domain name is still under consideration at the moment of purchase, you can enter an address of your dev environment. In this case, don't forget to contact us when the final domain name has been registered: our support team will change it by your request.
This extension for Magento 2 supports Saudi riyal currency and Arabic Language?
If your currency and language is natively supported by Magento 2, the extension will also support it.
However, to work with RTL most likely some style adjustments will be required and you will need to translate some options the same way as you did with your Magento.
I run Magento 2 on AWS with ELB (Elastic Load Balancers) do I need a license per EC2 instance? They are all behind the same domain.
Such setup is considered to be a single Magento environment, so you need only one license.

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