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Follow Up Email for Magento 2

4.8 out of 5 stars

4.8 out of 5 stars

Magento Editions Compatibility:

  • Community: 2.1.0 - 2.2.1
  • Enterprise: 2.1.0 - 2.2.1

Follow Up Email for Magento 2

Current extension version: 2.0.0

A smart tool that reacts to customer activity and automatically sends out pre-defined follow-up messages.

  • Establish communication
    with precise email targeting and actions tracking
  • Analyze data
    and understand customer needs with per email reports
  • Increase revenue
    by constantly improving and offering only relevant information
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$499
  • 45-Day Money Back
  • Free Installation
  • 90 -Day Free Support
  • Free Lifetime Updates

How Follow Up Email Magento 2 extension beat the competition?

  1. Optimized workflow

    Built around most common use cases, backend interface closely matches actual admin workflow

  2. Extensive testing

    Our quality assurance guarantees extensions that are compatible, customizable, and scalable

  3. Quality code

    We write clean code complete with full technical documentation - just waiting to be altered

Experience the extension first hand!

Pick a quick tutorial to learn about various aspects of this extension.

How Magento 2 Follow Up Email works

Introducing Magento 2 Follow Up Email

Emails work, not the regular ones, however targeted and personalised. Having a set of targeting tools, conditions, and editing options is a must if you planning on a successful email campaign. Follow Up Email has it all - a one stop solution for email marketing.


Magento 2 Follow Up Email extension is the weapon of choice when it comes to targeted communication. The extension offers precise targeting with extensive conditions, customer actions tracking, analytics, and flexible sending schedule. A one-stop solution for an effective email campaign start.

Best UX practices
Precise targeting
Advanced Analytics
Flexible scheduling
Flexible configuration
Relevant to customer's
actions

How it works

Follow-up Email Extension for Magento 2 by Aheadworks is the only extension on the market that provides you with full set of functionality to continuously improve your email followups. It offers wide range of customers activities to follow up, advanced audience targeting, A/B testing option and effective analytics.

The extension comes with advanced email management options introducing Email Campaigns. All you need is to improve open rate, click-through-rate and perform meaningful changes consistently.

Establish customer communication in six steps

Step 1 Step image
Manage emails effectively NEW!

Unite emails by any relevant to your business criteria: a holiday, season, targeted audience, or location; to find the most effective mangement structure. The Email Campaigns let you organize all emails in a logical way.

  • Any number of email campaigns with unique title, duration period and description can be added;
  • Campaigns can include numerous events to cover all possible situations;
  • Working with Follow Up Email is working with Campaigns rather individual emails;
  • Campaigns have individual reporting block, measuring effectiveness of all campaign emails.
step 1 image
Step 2 Step image
Target emails with precision

Create separate follow-ups for different customer groups and conditions. All emails will be sent according to the conditions you’ve defined, including:

  • Customer, Storeview, Cart and Products conditions;
  • Newsletter subscription status;
  • Customer lifetime sales (NEW!);
  • Five activation events: Abandoned Cart (including Guest checkouts), Order Status Changed, Customer Registration,Last Customer Activity, Newsletter Subscription.
step 2 image
Step 3 Step image
Experiment with A/B testing

There is always a room for improvement. Keep going with experiments to find the best communication strategy!

  • Perform A/B for email content or/and email subjects;
  • Measure CTR and email open rate on the go to identify the winner;
  • Run several A/B tests simultaneously;
  • Manage your tests on the fly (change content, enable disable);
  • Bring the best candidate to life in 1 click;
  • Send one email, or complete email chains to schedule a thematic set.
step 3 image
Step 4 Step image
Analyze the performance

Analyze your stats to get better vision on further campaign optimization potential. Measure the efficiency with the following data:

  • Sent, opened, clicked emails;
  • Open rate and CTR;
  • A/B testing stats;
  • Coupons used;
  • Google Analytics tracking codes.
step 4 image
Step 5 Step image
Add value to your email content

The better email content meets expectations, the higher customer retention you get. Add relevant content your targeted audience can be sensitive to, such as:

  • Personal data;
  • Coupon codes, prices and savings;
  • Products and pictures;
  • Custom variables;
  • Links to restore the carts right from the email;
  • Links to unsubscribe.
step 5 image
Step 6 Step image
No spam risk

The extension has been built to prevent any spam risks, thanks to email chain. The emails are scheduled one after another, meaning that the next email will start its countdown only after the previous is sent.

  • Define how many hours and minutes after event email should be sent;
  • Create email chains, when the next email is scheduled after the previous is sent;
  • Define the period when your follow-up campaign is active (e.g. only during a month before christmas, a week before black Friday).
step 6 image

Screenshots:

  • Email campaigns
  • Multiple email activation events
  • Email chains
  • Email statistics
  • A/B email testing
  • Email conditions
  • Convenient mail log
  • Email preview
Previous
Next

Email campaigns

allow quick and effective email management and planning

Email campaigns | allow quick and effective email management and planning

Multiple email activation events

to cover most of the customer's activity at the store

Multiple email activation events | to cover most of the customer's activity at the store

Email chains

for precise timing and spam prevention

Email chains | for precise timing and spam prevention

Email statistics

available per email, event or campaign, to keep track of the performance

Email statistics | available per email, event or campaign, to keep track of the performance

A/B email testing

to identify customers' needs and expectations to improve

A/B email testing | to identify customers' needs and expectations to improve

Email conditions

for precise targeting and offering only relevant information

Email conditions | for precise targeting and offering only relevant information

Convenient mail log

for email management and tracking of all outgoing emails

Convenient mail log | for email management and tracking of all outgoing emails

Email preview

for quick look reference of the composed email

Email preview | for quick look reference of the composed email

Feature Highlights

Check out selected features below or view documentation for a full feature list

Detailed Feature List

General settings
Determine the default sender of your emails
Enable/disable logging
Enable/disable customer auto logins from emails
Template creation
Use native Magento or predefined email templates
Add native Magento and Follow Up Email variables
Add pictures and products
Add a link to restore abandoned carts in one click from the email sent
Allow customers to resume session right from the email
Add an unsubscribe option for specific email or for all follow-ups at once
Add coupon codes to your emails to grant discounts (coupon - code feature is required) Coming soon
Track the results
View Mail Log to track all email history. Emails can be filtered by status: ready to go, sent, cancelled, failed;
Track customers who placed orders by clicking on the emailed link Coming soon
Track links with abandoned cart recovery statistics Coming soon
Track coupons applied Coming soon
On-the-fly management
In mail Log sort and filter follow up emails by status, schedule, event, etc.
Perform mass actions to a bulk of FUE emails or individually — preview, send now or delete
Preview, send, or delete emails manually right from the grid
Perform A/B to test content and subject versions against each other to find the best one
Get statistics on A/B test results (Sent, Opened, clicked emails)
Manage testing campaigns on-the-fly (enable/disable, adjust)
Rule settings
Benefit from sample rules
Determine rule triggering events basing on the following activities at your store:
  • Customer. New customer registration, customer newsletter subscription, customer last activity
  • Order obtained X status, customer placed a new order
  • Shopping cart. New abandoned cart appeared
  • Wishlist. Product was added to wishlist, wishlist shared
Benefit from sample rules
Determine rule triggering events basing on the following activities at your store:
Customer. New customer registration, customer newsletter subscription, customer last activity
Order obtained X status, customer placed a new order Coming soon
Shopping cart. New abandoned cart appeared
Wishlist. Product was added to wishlist, wishlist shared Coming soon
Set customer groups, which are subjects to the rules
Activate rules for only certain SKUs, sales amounts
Activate rules for customers based on lifetime sales
Set email chains and determine the sequence of emails in them
Define the start and end dates of the rule or use it without time limits
Determine store views and product types, excluded categories
Limit your recipients only to your subscriber base
Send test emails and determine BCC recipients of emails
Add Google Analytics tracking codes to your emails Coming soon
Add related products to your emails Coming soon

Vitaly Verbitsky | VP Partnership and Sales

Any questions?

I’ll be happy to tell you more
about our products!

Let's get in touch!

Vitali Verbitsky
  • Reviews (5)
  • Customer Questions & Answers (3)

Common rating

4.8 of 5 stars

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Aheadworks Co. does NOT edit the reviews and posts them as written by the reviewer.

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Thomas

Feb 22, 2017

The most user-friendly interface I've seen

The most user-friendly interface I've seen among similar extensions.
Rock-solid and easy to use. Looking forward to new features and improvements promised by their support!

Kate Williams

Jan 31, 2017

Very good extension!

A very friendly user interface. The module works without any issues and support team was very helpful and quick.

Anja

Nov 21, 2016

Love it

I am using this module together with Coupon Code Generator to send coupon codes. I should say I see good results! The module saves me a great lot of time now. I had had to do it all manually before.
I love this mod and recommend it to all store admins! :-)

Stanley

Sep 2, 2016

All in one solution

I like that it's got several uses built into one product. Right now I'm using it for abandoned carts only, but as soon as I got time I'll add reviews and probably some kind of reminder emails. And I won't have to buy any more extension to do that. Thanks guys!

Phil T.

Jun 6, 2016

A huge leap ahead!

The rules and their conditions look like they are Really made for ordinary people, not just for developers (yes yes! finally!), which is a huge improvement since Follow Up Email for Mag1.
Using the module for several months already, never had any problems!
I run Magento 1.X. Will my currently installed extensions from aheadWorks work in Magento 2?
Due to a significant difference between Magento 1 and Magento 2 branches, the extensions for M1 will not work in M2.
However, the owners of the extensions by aheadWorks for Magento 1 can use coupon 2M2 to get 25% Off discount on purchase of any extensions by AW for M2
Hi, I want to purchase this extention for our magento 2 website. However during the purchase I have to enter our url. Does this extention only work on 1 installation? Because we have a development environment and a production environment.
Our EULA allows using the extensions on a single production and as many dev or staging sites as you need without a need of purchasing an extra license.
Which URL do I specify on checkout if I've got only a development store at the moment?
You need to enter a final address of the site when it will go live.

If the domain name is still under consideration at the moment of purchase, you can enter an address of your dev environment. In this case, don't forget to contact us when the final domain name has been registered: our support team will change it by your request.

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