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FAQ for Magento 2

5 Reviews

FAQ for Magento 2

Current extension version: 1.1.0

Create a FAQ section in your store

  • User-friendly layout ensures easy navigation on the frontend
  • Question categories split questions by topic
  • Question ratings evaluate the usefulness of questions
  • SEO-friendly tools for better content visibility for search engines
  • Viewing stats available to admin on the backend
45-Day Money Back
Free Installation
90-Day Free Support
free lifetime updates
FAQ storefront page | has a user-friendly layout, organized by categories

FAQ storefront page

Article storefront page | contains answers to user questions, allows voting for question helpfulness and asking new questions

Article storefront page

FAQ Articles grid | assembles all articles in a single table

FAQ Articles grid

Edit article info | with some basic details about the article

Edit article info

Edit article content | to change the main text of the article

Edit article content

Categories grid | assembles all categories in a single table

Categories grid

Edit a category | to change basic details about the category

Edit a category

Extension settings | allow configuring the look of an FAQ section, enabling search, question submission forms on article pages, and other functionality

Extension settings

Voting settings | allow defining how users can particularly evaluate the usefulness

Voting settings


How Magento 2 FAQ works

Our Magento 2 FAQ extension is organized by categories, so the first thing you have to do is create a couple of those (at least one). After that, you can start writing FAQ articles and assigning them to created categories. With a convenient rating system, your customers will be able to rate articles for helpfulness. This is basically it, check out the features further down the page or visit our FAQ extension for Magento 2 demo to learn about additional options.

Case Study

support overload

You are selling a bunch of famous brands that provide a lifetime warranty for their products. Naturally, many customers wonder how this warranty is fulfilled. So, time and again your support staff gets questions about how long the warranty lasts, who is responsible for repairs and replacements, and so on. If only there was a place where all this information could be stored for customers and sorted by them to easily find what they need...

And we have the solution here! With our Magento 2 FAQ module, you can collect all the information that might be helpful to your customers on the dedicated page. This way, you kill two birds with one stone. First, your staff will have more time for providing quality support services where they are required. Second, you will retain more target customers really interested in your products.

View demo

Feature Highlights
View documentation for a full feature list
  • Storefront location

    The FAQ section can be found through links in the footer and top menu, and among product categories.

  • FAQ page layout Screen

    On the FAQ page, you will see the categories with top questions. The number of questions visible per category is determined by admins, and the remaining questions are available by clicking on the “view all” button.

  • FAQ categories Screen

    Questions can be split into categories for easier navigation on the storefront.

  • Restricted categories

    Admins control the customer groups allowed to view the FAQ section.

  • Custom icons

    Both categories and category questions can be decorated with custom icons.

  • Search option

    The search field can be enabled/disabled on the FAQ page.

  • Integration with Advanced Search NEW!

    The integration of the FAQ extension with the Advanced Search module allows searching for particular data through FAQ articles on a retail website.

  • Questions on article pages NEW! Screen

    Customers can ask questions on article pages via the dedicated submission form. Once a question is submitted, you will receive an email notification if the destination email address is specified in the extension’s settings.

  • Helpfulness votes Screen

    Each question can be voted helpful/not helpful. In case a customer votes “not helpful”, a message appears offering further assistance.

  • SEO-friendly

    Custom URLs for categories and questions, Metadata, canonical URLs, sitemap.xml.

  • Backend UX

    Categories and questions are organized in grids with search and sorting options available. The internal menu takes you directly to the extension settings.

  • Question stats

    Statistics show the number of votes and the total helpfulness rating per each question.

  • Responsive design

    The number of columns adjusts to the current screen width.

Need additional functionality
or futher customization of your products?

How does the Magento 2 FAQ extension beat the competition?

  1. Optimized workflow

    Built around the most common use cases, the backend interface closely matches the actual admin workflow

  2. Quality code

    We write clean and highly customizable code completed with full technical documentation

  3. Unit tests

    Allow checking compatibility with Magento versions, which is helpful during the customization process

Tanya Poleshchuk | Head of Customer Care

Any questions?

I’ll be happy to tell you more
about our products!

Let's get in touch!

Tanya Poleshchuk
  • Reviews (5)
  • Customer Questions & Answers (7)

Overall rating

4.8 of 5 stars

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Nov 27, 2017

Good extension for a store where customers ask many questions

Had some difficulties with installation and my current theme but everything was fixed very quickly by the support team.
Thank you very much for the valuable help you gave me.
I am very happy with Aheadworks.


Nov 22, 2017

Great solution for my store!

The best FAQ extension I could ever find. Easy to configure, extremely useful. Since I have this module at my store, the number of identical requests in my Helpdesk has decreased. I am so happy with it!


Nov 15, 2017

Nice module

Thanks for another good extension, guys! It was really convenient to manage diffent articles and to organize them in a well-looking way.


Dec 26, 2016

Very good extension!

Very good extension! We run it on three stores and it works perfectly. It saves a lot of time for answering same questions of customers. I also like the design. Bravi, Aheadworks, grazie!


Dec 21, 2016

Good extension

The extension saves your time and helps customers to find answers before submitting tickets. Easy to install. Their support team is very professional.
During the purchase I have to enter our url. Does this extension only work on 1 installation? Because we have a development environment and a production environment.
Our EULA allows using the extensions on a single production and as many dev or staging sites as you need without a need of purchasing an extra license.
Does it support multi-store?
Yes, it does. It is possible to configure the extension separately for different websites.
Does the extension support full page caching?
Since full page cache is a native Magento 2 feature, all our extensions for this platform support it.
I run Magento 1.X. Will my currently installed extensions from aheadWorks work in Magento 2?
Due to a significant difference between Magento 1 and Magento 2 branches, the extensions for M1 will not work in M2.
However, the owners of the extensions by Aheadworks for Magento 1 can get 25% discount on purchase the same extensions by AW for M2
Which URL do I specify on checkout if I've got only a development store at the moment?
You need to enter a final address of the site when it will go live.

If the domain name is still under consideration at the moment of purchase, you can enter an address of your dev environment. In this case, don't forget to contact us when the final domain name has been registered: our support team will change it by your request.
This extension for Magento 2 supports Saudi riyal currency and Arabic Language?
If your currency and language is natively supported by Magento 2, the extension will also support it.
However, to work with RTL most likely some style adjustments will be required and you will need to translate some options the same way as you did with your Magento.
I run Magento 2 on AWS with ELB (Elastic Load Balancers) do I need a license per EC2 instance? They are all behind the same domain.
Such setup is considered to be a single Magento environment, so you need only one license.

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