Magento 2
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FAQ for Magento 2

Current extension version: 1.2.1

Implement a well-structured, planned and search-engine-friendly FAQ page into your store.

  • Article helpfulness rating
  • FAQ availability setting
  • Custom category icons
  • Question form on article pages
  • Multi-column block design
  • Enhanced SEO tools
Triple the benefits! Buy 3 modules and save up to 15%
  • [M2] FAQ $199
    Support period
  • [M2] Help Desk Ultimate $299
    Support period
  • [M2] Order Success Page $149
    Support period
  • -0%
45-Day Money Back
Free Installation
90-Day Free Support
free lifetime updates
FAQ page | Let users conveniently navigate your articles by dividing them into categories.

FAQ page

Article page | Users can ask article-related questions, rate the article’s helpfulness, ask questions, and search by all the existing FAQ’s from dedicated article pages.

Article page

FAQ Categories grid | Manage your FAQ categories and add the new ones from a centralized location.

FAQ Categories grid

Create/edit a category | Define the category’s credentials, sort order, upload illustrations, and set up the SEO parameters.

Create/edit a category

FAQ Articles grid | Access all articles, monitor their stats and create new articles.

FAQ Articles grid

Article main parameters | Set the article’s title, sort order, and manipulate with its SEO parameters.

Article main parameters

Article content and stats | Define/edit the article’s content on the go. If required, you can also control the article’s stats.

Article content and stats

Integration with Advanced Search | Let shoppers instantly find the required info in your FAQ articles with the advanced search functionality.

Integration with Advanced Search

General settings | Indicate the title of the FAQ page, tweak display settings, and set view permissions.

General settings

Article helpfulness settings | Decide who can view the helpfulness rating and where to display it.

Article helpfulness settings

SEO settings | configured smartly, improve the visibility and searchability of FAQ pages on the web.

SEO settings


How Magento 2 FAQ works

Article helpfulness voting
Stimulate the credibility of FAQ pages with the Helpfulness Rate feature
Customizable category look
Make FAQ pages eye-catching by adding category and article list images of your choice
FAQ view permissions
Define which customer groups can access FAQ content by setting view permissions

Magento 2 FAQ Business Value

Give shoppers the info they ask for with the Magento 2 FAQ extension! Collect user feedback to your articles with the helpfulness rating system and the dedicated question form. Divide articles by categories to let users quickly find what they need on your FAQ page. Decorate categories with catchy images. Make FAQ pages visible and searchable on the web with powerful SEO configuration options.

How to List Common Questions and Answers

FAQ page
Add a page with the answers to the most frequent user questions.
Articles by categories
Divide FAQ articles by categories (key topics) with the Magento 2 FAQ module!. By equipping the page with a search field, you will let users quickly find the necessary info.
Custom images
Tailor the look of your FAQ page to your web store design! Do this by uploading custom category and/or article list icons.
Block layout
Tweak your FAQ page layout even further! Divide the FAQ block into up to 3 columns. Set the maximum number of articles to be displayed per category.
Article page
Our FAQ extension for Magento 2 provides individual article pages with powerful features.
Helpfulness rating
Let users vote the helpfulness of each article. By the way, you can define when to display the helpfulness rate (before voting, after it, or both).
Article questions
Add a question form to article pages. This way, users will be able to ask for some details regarding the corresponding article.
Search on article pages
Besides the main FAQ page, users can search for additional info right from article pages.
SEO Tools
Employ all essential SEO configuration options to have your FAQ pages and categories visible and searchable: meta data, redirect 301, URL suffixes, page separators and canonical urls.

Magento 2 FAQ Detailed Feature List

User experience
  • FAQ page
  • Articles by categories;
  • Article page
  • Helpfulness rating
  • Question form
  • Search by articles
FAQ management
  • FAQ Categories grid
  • Category parameters
  • FAQ Articles grid
  • Article parameters
  • Article content
  • Article stats
FAQ configuration
  • Column setting
  • Content view permissions
  • Rating view permissions
  • Helpfulness rate display
SEO enhancements SEO enhancements
  • URL suffixes for articles and categories
  • Page title separator
  • Permanent redirect for URLs
  • Canonical tags for URLs of articles and categories
  • Meta title and description for article pages
Need additional functionality
or futher customization of your products?

How Magento 2 FAQ beats competition:

  1. Optimized workflow

    Built upon most common use cases, the backend interface of our extensions echoes clearly the actual administrative workflow.

  2. Quality code

    Constantly seeking ways for improvement, we write clean code, subject to timely refactoring.

  3. Thorough testing

    Effective quality assurance employed, our extensions are customizable, scalable and fully Magento 2 compatible

Feature Highlights
View documentation for a full feature list
Case Study on how to:

You are selling a bunch of famous brands that provide a lifetime warranty for their products. Naturally, many customers wonder how this warranty is fulfilled. So, time and again your support staff gets questions about how long the warranty lasts, who is responsible for repairs and replacements, and so on. If only there was a place where all this information could be stored for customers and sorted by them to easily find what they need...

And we have the solution here! With our Magento 2 FAQ module, you can collect all the information that might be helpful to your customers on the dedicated page. This way, you kill two birds with one stone. First, your staff will have more time for providing quality support services where they are required. Second, you will retain more target customers really interested in your products.

  • Storefront location

    The FAQ section can be found through links in the footer and top menu, and among product categories.

  • FAQ page layout Screen

    On the FAQ page, you will see the categories with top questions. The number of questions visible per category is determined by admins, and the remaining questions are available by clicking on the “view all” button.

  • FAQ categories Screen

    Questions can be split into categories for easier navigation on the storefront.

  • Restricted categories

    Admins control the customer groups allowed to view the FAQ section.

  • Custom icons

    Both categories and category questions can be decorated with custom icons.

  • Search option

    The search field can be enabled/disabled on the FAQ page.

  • Integration with Advanced Search

    The integration of the FAQ extension with the Advanced Search module allows searching for particular data through FAQ articles on a retail website.

  • Questions on article pages Screen

    Customers can ask questions on article pages via the dedicated submission form. Once a question is submitted, you will receive an email notification if the destination email address is specified in the extension’s settings.

  • Helpfulness votes Screen

    Each question can be voted helpful/not helpful. In case a customer votes “not helpful”, a message appears offering further assistance.

  • SEO-friendly NEW!

    Custom URLs for categories and questions, Metadata, canonical URLs, sitemap.xml, page title suffixes, page title separators, redirect 301.

  • Backend UX

    Categories and questions are organized in grids with search and sorting options available. The internal menu takes you directly to the extension settings.

  • Question stats

    Statistics show the number of votes and the total helpfulness rating per each question.

  • Responsive design

    The number of columns adjusts to the current screen width.

Tanya Poleshchuk | Head of Customer Care

Any questions?

I’ll be happy to tell you more
about our products!

Let's get in touch!

Tanya Poleshchuk
  • Reviews (8)
  • Customer Questions & Answers (8)

Overall rating

4.9 of 5 stars

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Aheadworks Co. does NOT edit the reviews and posts them as written by the reviewer.

In addition, if you have any questions on the products – the compatibility, the functionality, or anything else – please do not submit them through a product review.

Enjoy writing your review!

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Mar 11, 2020

Oustanding Support

The impossible becomes possible with AheadWorks!
Smooth, fast and well communicated! I needed some changes for this module and the customization work is done 100% perfect.
The support is also well documented and convenient for later references.
Strongly advised to choose AheadWorks.


Mar 29, 2019

Excellent extension!

Hands down the best FAQ extension for M2! We had a simple accordion FAQ page which looked cluttered and made it difficult to find the information needed. No one really bothered with it, choosing instead to call or email us with the same questions over and over. Adding the FAQ extension has enabled us to organise articles based on the most common questions asked saving us a lot of time. It's quick and easy to use thanks to the search feature, SEO friendly and looks great! Awesome job aheadworks!


Feb 22, 2019

Easy to install and use

It is great that you have added questions to this extension, I missed this feature greatly.
We have purchased multiple extensions from your site and are usually happy with how they perform.
Look forward to more great product from aheadworks.


Nov 27, 2017

Good extension for a store where customers ask many questions

Had some difficulties with installation and my current theme but everything was fixed very quickly by the support team.
Thank you very much for the valuable help you gave me.
I am very happy with Aheadworks.


Nov 22, 2017

Great solution for my store!

The best FAQ extension I could ever find. Easy to configure, extremely useful. Since I have this module at my store, the number of identical requests in my Helpdesk has decreased. I am so happy with it!


Nov 15, 2017

Nice module

Thanks for another good extension, guys! It was really convenient to manage diffent articles and to organize them in a well-looking way.


Dec 26, 2016

Very good extension!

Very good extension! We run it on three stores and it works perfectly. It saves a lot of time for answering same questions of customers. I also like the design. Bravi, Aheadworks, grazie!


Dec 21, 2016

Good extension

The extension saves your time and helps customers to find answers before submitting tickets. Easy to install. Their support team is very professional.

During the purchase I have to enter our url. Does this extension only work on 1 installation? Because we have a development environment and a production environment.
Our EULA allows using the extensions on a single production and as many dev or staging sites as you need without a need of purchasing an extra license.
Does it support multi-store?
Yes, it does. It is possible to configure the extension separately for different websites.
What is aheadworks policy on supporting its modules? Specifically if a security vulnerability is found will aheadworks create a patch?
Our extensions come with included support period and we are able to provide technical assistance when the support is active.
As for security vulnerabilities and bugs, we are trying our best to fix them free of charge regardless of the support period status.
This extension for Magento 2 supports Saudi riyal currency and Arabic Language?
If your currency and language is natively supported by Magento 2, the extension will also support it.
However, to work with RTL most likely some style adjustments will be required and you will need to translate some options the same way as you did with your Magento.
Does the extension support full page caching?
Since full page cache is a native Magento 2 feature, all our extensions for this platform support it.
I run Magento 1.X. Will my currently installed extensions from aheadWorks work in Magento 2?
Due to a significant difference between Magento 1 and Magento 2 branches, the extensions for M1 will not work in M2.
However, the owners of the extensions by Aheadworks for Magento 1 can get 25% discount on purchase the same extensions by AW for M2
Which URL do I specify on checkout if I've got only a development store at the moment?
You need to enter a final address of the site when it will go live.

If the domain name is still under consideration at the moment of purchase, you can enter an address of your dev environment. In this case, don't forget to contact us when the final domain name has been registered: our support team will change it by your request.
I run Magento 2 on AWS with ELB (Elastic Load Balancers) do I need a license per EC2 instance? They are all behind the same domain.
Such setup is considered to be a single Magento environment, so you need only one license.

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