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FAQ for Magento 2

5 out of 5 stars

5 out of 5 stars

Magento Editions Compatibility:

  • Community: 2.1.0 - 2.2.0
  • Enterprise: 2.1.0 - 2.2.0

FAQ for Magento 2

Current extension version: 1.0.3

Create a FAQ section at your store

  • User-friendly layout allows easy navigation at frontend
  • Question categories split questions by topic
  • Question rating allows customers to evaluate the usefulness
  • SEO-friendly tools for better content visibility
  • Viewing stats available to admin at backend
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$249
  • 45-Day Money Back
  • Free Installation
  • 90 -Day Free Support
  • Free Lifetime Updates

How FAQ Magento 2 extension beat the competition?

  1. Optimized workflow

    Built around most common use cases, backend interface closely matches actual admin workflow

  2. Quality code

    We write clean code complete with full technical documentation - just waiting to be altered

  3. Unit tests

    Allow to check compatibility with Magento versions, helpful during customization process

Experience the extension first hand!

Pick a quick tutorial to learn about various aspects of this extension.

How Magento 2 FAQ works

Our FAQ extension for Magento 2 is organized by categories, so the first thing you have to do is create a couple of those (at least one). After that you may start writing FAQ articles and assigning them to created categories. Keep in mind that your customers will be able to rate articles for helpfulness, so you may create a message for when they vote “not helpful”. As you can see this is also similar to how Knowledge Base extensions work. This is basically it, check out the features further down the page or visit our Magento 2 FAQ extension demo to learn about additional options.

Case Study

support overload

You are selling a bunch of quality brands with many items boasting up to a lifetime warranty. Naturally, many customers wonder how is this warranty fulfilled. So, time and again your support stuff gets questions about how long is a lifetime, whether to send items to a retailer, a service center, or to a manufacturer, what qualifies for warranty and on and on. If only there was a place where all this information could be stored and sorted for customers to find on their own!

And there is! Use our Magento 2 FAQ module to dump all the information that might be helpful to your customers. This way you kill two birds with one stone. One, your staff is now freed up to provide quality support where it matters. Two, less customer leave your store over the lack of information and your customer satisfaction goes way up!

View demo

Screenshots:

  • FAQ storefront page
  • Article storefront page
  • Article grid
  • Edit article info
  • Edit article content
  • Category grid
  • Edit a category
  • Extension settings
  • Voting settings
Previous
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FAQ storefront page

has user-friendly layout, organized by categories

FAQ storefront page | has user-friendly layout, organized by categories

Article storefront page

contains the answer and allows helpfulness voting

Article storefront page | contains the answer and allows helpfulness voting

Article grid

assembles all articles in a single table

Article grid | assembles all articles in a single table

Edit article info

with some basic details about the article

Edit article info | with some basic details about the article

Edit article content

to change the main text of the article

Edit article content | to change the main text of the article

Category grid

assembles all categories in a single table

Category grid | assembles all categories in a single table

Edit a category

to change basic details about the category

Edit a category | to change basic details about the category

Extension settings

allow to edit extension visibility at frontend

Extension settings | allow to edit extension visibility at frontend

Voting settings

allow to define how helpfulness is voted for

Voting settings | allow to define how helpfulness is voted for

Feature Highlights

Check out selected features below or view documentation for a full feature list

  • Storefront location

    FAQ section can be found through links in the footer and top menu, and among product categories.

  • FAQ page layout Screen

    At FAQ page you will see categories and top questions for each category. The number of visible questions per category is limited by admin and the rest of the questions are available via a “view all” button.

  • FAQ categories Screen

    Question may be split into categories for easier navigation at storefront.

  • Restricted categories

    Admin has control over which customer groups may view the FAQ section.

  • Custom icons

    Both categories and category questions may be decorated with custom icons.

  • Search option

    Search field may be enabled/disabled at FAQ page.

  • Helpfulness votes Screen

    Each question may be voted helpful/not helpful. In case customer votes “not helpful” a message appears offering further assistance.

  • SEO-friendly

    Custom URLs for categories and questions, meta data, canonical URLs, incorporation into sitemap.xml.

  • Backend UX

    Both categories and questions are neatly organized in respective grids, with search and sorting options available. Internal menu takes you directly to any extension settings.

  • Question stats

    Statistics are available on the number of votes and a total helpfulness rating per each questions.

  • Responsive design

    The number of columns adjusts based on the current screen width.

Vitaly Verbitsky | VP Partnership and Sales

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Vitali Verbitsky
  • Reviews (2)
  • Customer Questions & Answers (4)

Common rating

5 of 5 stars

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Angelo

Dec 26, 2016

Very good extension!

Very good extension! We run it on three stores and it works perfectly. It saves a lot of time for answering same questions of customers. I also like the design. Bravi, Aheadworks, grazie!

Akshat

Dec 21, 2016

Good extension

The extension saves your time and helps customers to find answers before submitting tickets. Easy to install. Their support team is very professional.
I run Magento 1.X. Will my currently installed extensions from aheadWorks work in Magento 2?
Due to a significant difference between Magento 1 and Magento 2 branches, the extensions for M1 will not work in M2.
However, the owners of the extensions by aheadWorks for Magento 1 can use coupon 2M2 to get 25% Off discount on purchase of any extensions by AW for M2
Hi, I want to purchase this extention for our magento 2 website. However during the purchase I have to enter our url. Does this extention only work on 1 installation? Because we have a development environment and a production environment.
Our EULA allows using the extensions on a single production and as many dev or staging sites as you need without a need of purchasing an extra license.
Which URL do I specify on checkout if I've got only a development store at the moment?
You need to enter a final address of the site when it will go live.

If the domain name is still under consideration at the moment of purchase, you can enter an address of your dev environment. In this case, don't forget to contact us when the final domain name has been registered: our support team will change it by your request.
I run Magento 2 on AWS with ELB (Elastic Load Balancers) do I a license per EC2 instance? They are all behind the same domain.
Such setup is considered to be a single Magento environment, so you need only one license.

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