Current extension version: 1.0.3
Create a FAQ section at your store
Built around most common use cases, backend interface closely matches actual admin workflow
We write clean code complete with full technical documentation - just waiting to be altered
Allow to check compatibility with Magento versions, helpful during customization process
Our FAQ extension for Magento 2 is organized by categories, so the first thing you have to do is create a couple of those (at least one). After that you may start writing FAQ articles and assigning them to created categories. Keep in mind that your customers will be able to rate articles for helpfulness, so you may create a message for when they vote “not helpful”. As you can see this is also similar to how Knowledge Base extensions work. This is basically it, check out the features further down the page or visit our Magento 2 FAQ extension demo to learn about additional options.
You are selling a bunch of quality brands with many items boasting up to a lifetime warranty. Naturally, many customers wonder how is this warranty fulfilled. So, time and again your support stuff gets questions about how long is a lifetime, whether to send items to a retailer, a service center, or to a manufacturer, what qualifies for warranty and on and on. If only there was a place where all this information could be stored and sorted for customers to find on their own!
And there is! Use our Magento 2 FAQ module to dump all the information that might be helpful to your customers. This way you kill two birds with one stone. One, your staff is now freed up to provide quality support where it matters. Two, less customer leave your store over the lack of information and your customer satisfaction goes way up!
Check out selected features below or view documentation for a full feature list
FAQ section can be found through links in the footer and top menu, and among product categories.
At FAQ page you will see categories and top questions for each category. The number of visible questions per category is limited by admin and the rest of the questions are available via a “view all” button.
Question may be split into categories for easier navigation at storefront.
Admin has control over which customer groups may view the FAQ section.
Both categories and category questions may be decorated with custom icons.
Search field may be enabled/disabled at FAQ page.
Each question may be voted helpful/not helpful. In case customer votes “not helpful” a message appears offering further assistance.
Custom URLs for categories and questions, meta data, canonical URLs, incorporation into sitemap.xml.
Both categories and questions are neatly organized in respective grids, with search and sorting options available. Internal menu takes you directly to any extension settings.
Statistics are available on the number of votes and a total helpfulness rating per each questions.
The number of columns adjusts based on the current screen width.
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