Current extension version: 1.1.1
Create a page with FAQ articles split by categories.
Built upon most common use cases, the backend interface of our extensions echoes clearly the actual administrative workflow.
Constantly seeking ways for improvement, we write clean code, subject to timely refactoring.
Effective quality assurance employed, our extensions are customizable, scalable and fully Magento 2 compatible
You are selling a bunch of famous brands that provide a lifetime warranty for their products. Naturally, many customers wonder how this warranty is fulfilled. So, time and again your support staff gets questions about how long the warranty lasts, who is responsible for repairs and replacements, and so on. If only there was a place where all this information could be stored for customers and sorted by them to easily find what they need...
And we have the solution here! With our Magento 2 FAQ module, you can collect all the information that might be helpful to your customers on the dedicated page. This way, you kill two birds with one stone. First, your staff will have more time for providing quality support services where they are required. Second, you will retain more target customers really interested in your products.
The FAQ section can be found through links in the footer and top menu, and among product categories.
On the FAQ page, you will see the categories with top questions. The number of questions visible per category is determined by admins, and the remaining questions are available by clicking on the “view all” button.
Questions can be split into categories for easier navigation on the storefront.
Admins control the customer groups allowed to view the FAQ section.
Both categories and category questions can be decorated with custom icons.
The search field can be enabled/disabled on the FAQ page.
The integration of the FAQ extension with the Advanced Search module allows searching for particular data through FAQ articles on a retail website.
Customers can ask questions on article pages via the dedicated submission form. Once a question is submitted, you will receive an email notification if the destination email address is specified in the extension’s settings.
Each question can be voted helpful/not helpful. In case a customer votes “not helpful”, a message appears offering further assistance.
Custom URLs for categories and questions, Metadata, canonical URLs, sitemap.xml.
Categories and questions are organized in grids with search and sorting options available. The internal menu takes you directly to the extension settings.
Statistics show the number of votes and the total helpfulness rating per each question.
The number of columns adjusts to the current screen width.
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