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FAQ: Support Service articles

Available Services

What kinds of service do Aheadworks provide?   The main focus of Aheadworks is delivering rea...

Tags: conditions, customer, service, terms

My support period has expired, but I have discovered a bug with your extension. How do I get it fixed?

We do provide a life-time bug-free guarantee, and thus, you can report a bug anytime here: Contact F...

Tags: bug, guarantee, period, support

What is the Support Period, how does it work?

This article is applicable to one-time purchases only. As for subscription products, you are always...

Tags: support, terms

Guideline: How To Compose A Technical Support Ticket

If you face a technical problem with any of aheadWorks products, our technical team will be glad to...

Tags: access, help desk, support, technical, ticket

Warranties after customization

Are support service and the extension updates still available for me if aheadWorks team makes an ext...

Tags: customization, modification, warranty

I'm waiting for reply in my helpdesk ticket

If you have submitted a ticket to our helpdesk and got no response, it may happen because of several...

Tags: ticket reply

What is the Priority Support?

The priority support means that if you got this option for some product and the support period for t...

Tags: support, terms

User Documentation

What documentation is available for the aheadWorks products? The aheadWorks products typically co...

Tags: api reference, documentation, instructions, manual, readme, user guide

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