Knowledge base

Extension: Help Desk Ultimate 2.10.x articles

Email Rejecting Patterns in Help Desk Ultimate

Help Desk Ultimate is empowered with the email rejecting option, which helps to configure the inco...

Tags: help desk ultimate, patterns

Contact Form in custom CMS static page

I have a Contact Form in a custom CMS page. After the installation of the Help Desk Ultimate extensi...

Tags: cms, contact, form, help desk ultimate, integration, page, static

Can my guests submit tickets in Help Desk Ultimate?

Do customers need to be registered to submit tickets in the Help Desk Ultimate extension?   T...

Tags: guests, help desk ultimate

Email gateway

What is an email gateway?   The email gateway is an email box that is used for storing and t...

Tags: email gateway, help desk ultimate

Several people working with one ticket

How can I prevent several people from working on the same ticket?   You can create a separate...

Tags: help desk ultimate, same ticket

Contact Form integration

I have enabled the integration of Contact Form with Help Desk Ultimate, but tickets are not created...

Tags: contact form integration, help desk ultimate

Where are the Help Desk Ultimate default email templates located?

Files for the Help Desk Ultimate default email templates are stored in: app/locale/en_US/template/em...

Tags: email templates, help desk ultimate

Customer tickets history

When viewing customer tickets history, it seems that some of them don´t appear in the tickets...

Tags: help desk ultimate, tickets history

Live chat option

Does the Help Desk Ultimate extension include live support option?   Help Desk Ultimate offer...

Tags: help desk ultimate, live chat

9 Item(s)

Please wait...

added to cart
Go to Checkout Continue Shopping
Continue shopping
View cart & checkout