Extension: Help Desk Ultimate 2.10.x articles

Email Rejecting Patterns in Help Desk Ultimate

Help Desk Ultimate is empowered with the email rejecting option, which helps to configure the inco...

Tags: help desk ultimate , patterns

Contact Form in custom CMS static page

I have a Contact Form in a custom CMS page. After the installation of the Help Desk Ultimate extensi...

Tags: cms , contact , form , help desk ultimate , integration , page , static

Can my guests submit tickets in Help Desk Ultimate?

Do customers need to be registered to submit tickets in the Help Desk Ultimate extension?   T...

Tags: guests , help desk ultimate

Email gateway

What is an email gateway?   The email gateway is an email box that is used for storing and t...

Tags: email gateway , help desk ultimate

Several people working with one ticket

How can I prevent several people from working on the same ticket?   You can create a separate...

Tags: help desk ultimate , same ticket

Contact Form integration

I have enabled the integration of Contact Form with Help Desk Ultimate, but tickets are not created...

Tags: contact form integration , help desk ultimate

Where are the Help Desk Ultimate default email templates located?

Files for the Help Desk Ultimate default email templates are stored in: app/locale/en_US/template/em...

Tags: email templates , help desk ultimate

Customer tickets history

When viewing customer tickets history, it seems that some of them don´t appear in the tickets...

Tags: help desk ultimate , tickets history

Live chat option

Does the Help Desk Ultimate extension include live support option?   Help Desk Ultimate offer...

Tags: help desk ultimate , live chat

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