Customer Service

Upgrades

We provide our customers with free upgrades of the product they buy, limited to the product version branch. It means, that buying a product version N.x gives a right to receive free updates for the version branch N. (N.x, N.x.x). After an update is available all buyers can download it from "Downloadable products" area when logged in.

Email Address

E-mail address must be valid as it may be used for communication purposes. It is strongly recommended to use an e-mail address associated with your company. Free emails can be used for registration and checkout process, but orders placed using free email service addresses will be checked more thoroughly and may take longer for activation as a result.

Download

All products are available for download once the payment is accepted and verified. If you can't download a product please check the status of your payment via payment processor interface.

Refunds

To ensure your protection we offer 45-day money back guarantee for ALL software products listed on Aheadworks website. If you are dissatisfied with a product during 45 days after the purchase for any reason, you can receive a full refund. To request a refund please submit a request containing your Transaction ID. Aheadworks refund policy does not cover installation and customization services, and support period renewal fees.

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