A solid and reliable extension that does its job. We're offering regular billing/ delivery, and this ext is packed with the exact features we were after.
But be advised: it's not a 'no-brainer one-click' kind of product. Take your time to learn how it works. The support guys at AW are quite helpful, just in case;)
Lots of bugs still
It is impossible to sum up the hours I've wasted with customer support trying to resolve these issues. Once your 90 support period is over, even if the ongoing issues are not solved, they will charge you again for more support. For the high cost of the extension, that is not customer focused. Also, the customer support is based out of Europe, so communication becomes difficult and slow.
..New orders on subscriptions many times do not generate an email confirmation of the purchase to the client, nor do they create new orders in the magento system. For order fulfillment, this is a disaster and new orders must be entered manually when it should be automated.
..When subscribers update their accounts the system does not recognize the new address or credit card information. So, products are shipped to the wrong address or the credit card is repeatedly declined.
..Subscribers have to cancel their subscription, then create a new subscription if they have to update information. If they've missed several months. The system will charge them for the months that lapsed since their account was canceled. I have had some customers charged 10 times for one subscription.
..Cannot migrate subscribers from the old version to the new version.
Horrible Experience with this extension
I have had an enormous amount of problems with this extension that has impaired my business on a daily basis. This is only a small synopsis of the problems I've experienced - all with no apparent fix. If i could give -0 stars this is what I would rate this. Beware!!!
1. When subscribers update their accounts the system does not recognize the new address or credit card information. So, products are shipped to the wrong address or the credit card is repeatedly declined.
2. Subscribers have to cancel their subscription, thencreate a new subscription if they have to update information. If they've missed several months. The system will charge them for the months that lapsed since their account was canceled. I have had some customers charged 10 times for one subscription.
3. Cannot migrate subscribers from the old version to the new version.
4. Everyday I have an issue with my subscribers' accounts due to using this extension.
I'm losing subscribers because of this extension. I highly do not recommend this product.
Smart And Intuitive
I have seen other subscription extensions, but this one comes with many features I was looking for.
Good module, but notable omissions you should be aware of
Here are all the requirements it doesn't meet:
No promotions whatsoever.
Only one subscription item allowed in cart at a time.
Subscriptions can only be applied to simple products, not bundles.
These limitations may not seem essential before you install the module, but once everything is in place these omissions will become a major setback if you intend to treat the subscription products like conventional Magento products.
Just what we were looking for, allows us to have customers pay for a subscription. Does everything that it says it does. Would recommend.
This module has been working as the basis of our store for almost one month already. Subscriptions are offered to all our products. We run 2.0 version and I want to express gratitude for this incredible plugin and thank the staff and developers for the amazing work they have done.
This extension reduced my workload by 50% and keeps all the subscriptions in order! I can at last sleep at night without fear of sudden crash of customers subscriptions. This module is extremely reliable.
Great module and support
We have a bookshop. We chanced upon this extension and decided to offer subscriptions to our customers. And it works perfectly. Now we don't need to send any notifications about new books from a collection, we just sell the entire collection as a subscription. We had an issue with our payment gateway, but the support team resolved it in two days. Thank you. The module and support are Great!
Essential module for subsciptions
Best subscription and recurring payments module for magento with many customizable options to meet all merchant needs. Installation was easy and straightforward. Integration with custom themes requires some development knowledge, more documentation would be helpful. Additional payment method/gateway options in the future would enable more sales.
The module works perfectly. It did exactly what I needed it to do. It was easy to install and setting up recurring products was a breeze.
Works well with Authorize payment gateway that is included with Magento.
We're are an online music education company with high def downloadable video lessons, featuring real songs and many of the artists themselves. We're using this extension to convert our business from a single or bundled purchase model, into a monthly or annual subscription membership. We tested the module using a trial offer, and hooked it up to Magento is very short order, leveraging Magento's rewards function to get the particular experience and offerings we wanted. We're very happy with this module and looking forward to it helping transform our business.
Better than Magento core
We've used this product to manage 100s of monthly payments with Authorize.net for years. It's always been great. The code and database were cleanly assembled enough for us to easily adapt the extension to work with ARB.
Outstanding Extension/Documentation Needs Updated
I purchased this extension for a site that had weekly recurring orders as well as normal single purchases. The extension was easy to install and setup. Our store used Paypal as the payment processor and we did have some problems getting things to work properly with Paypal. I feel the documentation for the extension needs to be updated especially as it relates to Paypal and its implementation but over all the documentation on how the extension works is GREAT. I would recommend this to other but if you are using Paypal be prepared for some struggles up front but after no problems.
The service works ok, but its uneditable which is a bit annoying. Before moving to Magento, our old system allowed for the customer's personal or payment details to be changed, as well as alllowing them to change the frequency.
Allowing it to be placed from the cart, as another has pointed out, would also be a great feature.
Hope these additions can be made as its close to being an excellent product.
Hi. I just want to say - that extension saved my business. Really good job, flawless features, customer level-up is brilliant.
This module completely resolved my client's issue with subscription management. The install was a little tricky, but aheadWorks tech support team was very helpful.
View Cart Page
Good module. Many of our competitors have a similar function on their sites, but they allow the customer to choose autoship on the View Cart page also. This would be a great feature to add to this module.
Good modules, but I can't place orders from backend if the product is downloadable. Please fix it as soon as possible.
Start-up is complicated, but using will be better
We expected to have some complications when starting to use this (it is a model that we're not used to), but it seems that as long as it produces orders the same way as normal orders, we'll be fine. We're excited to start offering subscriptions to our customers and this platform will help us do that.
This is a good module but it does not allow for orders of subscription items to be entered via the backend. Our company takes a lot of phone orders so it did not work well for us. I hope that they can find a solution to this issue in the future versions.