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Customer Reviews

The Best From The Best Review by Rich

I did my homework and research. I wanted to make sure I got a support ticket system that not only did what I needed but would be around for future updates of Magento and future plugin improvements. Ahead Works is a company that knows its stuff when it comes to Magento and making quality plugins. This plugin not only provides support tickets but a messaging system that is vital for good customer relations. Ahead Works sends out updates of their plugins when additional features are added or Magento upgrades. They provide great support and installation directions that are easy to understand. Hands down the best from the best Magento add-on company.

(Posted on 2/3/10)

Great extension! Review by naturkost.com

This is simply one of the best Magento extensions on the market, hands down.

Works great, does not touch any core files, is easy to install, and integrates seamlessly.

(Posted on 2/2/10)

best extension Review by Kay

I am very glad that I found this extension. It works great. The support is really fast and the installation service I choosed too. Respect!!

(Posted on 1/24/10)

great helpdesk system Review by Jan

"Help Desk Ultimate" is a great extension for Magento. It integrates seamlessly, and it can be configured to highly meet the merchants' needs. I highly recommend this wonderful extension to everybody using a Magento store. Furthermore, the cost/performance ratio is excellent.

(Posted on 10/14/09)

Outstanding App for any Ecommerce Site Review by Brian - www.Firewalls.com

We were a bit skeptical about implementing this mod because we do not have a need for a "help desk" (customers do not need direct support from us since we simply sell and ship a product.)

However, after implementing the mod we were surprised to see the customer use the app for asking questions about their orders, getting upgrades and other sales functions.

As with all mods from Aheadworks the installation was quick and painless. No core files were changed, not HTML / PHP copy/paste code snippets.... just install and go.

For the price we would recommend this to anyone running an Magento site. Your customers will thank you because of the professionalism you will display and ease of answering customer concerns.

(Posted on 7/29/09)

Superb Help Desk System Review by Jared

This is hands down the best investment my company has made in a Magento module. It saves us countless hours in customer phone calls and has now made our returns processing more efficient. This is an absolute MUST for any Magento system serious about selling!

(Posted on 7/18/09)