Review by Denis | Apr 14, 2014Product Questions
The Product Question extension enables your visitors to ask questions directly on the product page. The store administrator reviews the questions and gives answers himself or allows other visitors to respond to them. Since version 2.0, this new (and unique) feature allows you to quickly drive the content of your Magento store and grow powerful community. The question and answer appear together on the same page. If a customer asks a question relevant to multiple items, you can easily share it on other product pages or websites.
When visitors come to your store, they can view all existing Q&As (questions and answers) about products they are interested in. With the help of the Magento Product Questions module, you can define who – admin, registered customers, guests – are allowed to answer questions from other clients. All client’s questions and answers will be displayed in a separate tab in My Account area.
The module uses email notifications to inform the administrator and buyer about new question or answer and its status update. You can also send emails to clients suggesting to answer the question about the product they have already bought. After a customer follows the link in the email, he/she will be automatically logged into your website and redirected to the page where the question is asked. Due to the integration with the Points & Rewards extension, you can reward your client’s with points for answering questions.
“Ask a Question” button on all product pages
The module adds “Ask a Question” button below item description on all product pages. After clicking the button, the product questions form appears where a visitor can submit his question.
Disable "Ask a question" form for guests
Don’t want guests to ask questions about your products? Disable this option from admin panel and suggest unregistered customers to sign up.
Show all product questions on the page
The module displays all questions that have been asked about the product. The most helpful questions are shown first.
A customer can choose the type of his question: public or private. Private questions will be answered via email only and won’t be displayed in the frontend.
Edit the question before approving
After a question is submitted, the administrator can change author’s info, question body, store display, etc.
Specify the answerer
The Product Questions Magento extension allows you to add answers from:
Let customers answer questions on the product page
Configure who can write answers on product pages:
Invite buyers to answer a question via direct emails
Invite buyers to answer a question about the product they have already got by sending direct product questions emails. You can configure which customers will be notified about the question according to the date of the purchase.
Visitors’ answers auto-approval
The Magento Question extension allows you to approve customer-submitted answers automatically.
Limit the number of answers on the product page
You can show last X answers per each question. Answers with the highest helpfulness rate are displayed first. To unfold other answers, customers can click the Next Answers link.
Add several answers per one question
The module allows you to add an unlimited number of answers to one question.
Both administrator and visitors can rate the helpfulness of questions and answers. The most helpful ones will be displayed first on the product page. Moreover, you can restrict guests to rating and allow only registered clients to vote.
Parse URLs into links
The extension allows you to display URLs as links in questions and answers.
Product Questions tab in My Account
The module adds a special tab into customer’s account area, where a user can observe whether the question is approved and answered, check the status of the replies, and see the link to the products he/she has discussed.
See all questions in the backend
A new question is automatically added to the Pending Questions page in the backend where the administrator can moderate it. The module saves all questions with answers and you can view them on the All Questions page.
Assign product question to several products
If a question asked about one product can be applied to other products or relevant to different websites, you can make this question visible on:
Fully customizable email templates
With the help of the module, both you and your visitors can be notified about any changes connected with product questions and answers by email. All the email templates are easily configured in the backend according to your needs.
Subscribe users to email notifications automatically
If the option is enabled, both registered visitors and guests will be subscribed to product questions notifications automatically. They can be informed by email about:
Specify the name and email address of the sender
Configure the email address of the admin that will be notified about all product question updates. Set up the name of the sender to be displayed in the “From” filed in emails sent to customers.
Send email notification to admin regarding:
Send email notification to clients regarding:
Auto-responding notifications to customers
Provide instant information to your clients or let them know that you will get back to them in the nearest future. The module allows you to send auto-responding notifications to users in response to:
Customers can change their subscription status in My Account or after clicking the Unsubscribe link in the notification email.
Remove emails Web copies
The module stores web copies of all the notifications sent to recipients and allows viewing emails in browsers if HTML version isn’t visible for them. The option gives you a possibility to delete web copies automatically within specified time interval.
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