- 35 Reviews
- Docs & Articles
The Product Questions extension enables your visitors to ask a question directly on the product page. The store administrator reviews the incoming questions and answers them on his own or gives such an opportunity to other store visitors. Since version 2.0, this new feature allows you to quickly drive the content of your Magento store and grow powerful community.
The question and answer appear together on the same page below the product description. All Q&As relevant to multiple items can be assigned to other product pages.
The module uses email notifications to inform the administrator and a customer about a new question/answer and its status update. You can also send emails to clients suggesting them to leave feedback and answer visitor’s question regarding the product bought.
Integration with Points & Rewards gives an extra option of rewarding your clients with points for their answers.
Integration with Help Desk Ultimate 3 allows support staff to stay informed about every new inquiry: the product questions are parsed to Help Desk tickets.
Features for visitors/customers
A one-click form to ask a question
The module adds a special “Ask a Question” form on every product page and allows your store visitors to acquire all the required information.
All questions with replies are displayed below product description. Customers can refer to previous questions asked by other visitors and find some additional and useful information regarding the item.
Interaction with other clients
The extension gives your clients a possibility to share the gained experience with your company and products by answering product-assigned questions from other clients. The most helpful questions are shown first (both administrator and visitors can rate helpfulness).
Product Questions tab in My Account
The Product Questions Magento module adds a special tab into customer’s account area, where a user can observe whether the question is approved and answered, check the status of the replies, and see the link to the products he has discussed.
Let your visitors feel safe and private on your website by allowing them to make their questions (with answers) invisible for other users. A customer can make his question a private one. Private questions will be answered via email only and won’t be displayed in the frontend.
Features for merchants
Create new and control visitors’ questions from the backend
- decide who can post questions: customers and/or guests
- let all visitors rate helpfulness of questions
- edit questions before approving
- view pending questions in a special tab
- create questions from the backend
Assign most popular questions to specific product pages
If a question asked about one product can be applied to other products or relevant to different websites, you can make this question visible on:
- specific product pages
- pages of required attribute set
- specific websites
- all product pages
The answers to this question will be shared on all the above listed resources as well.
Answer questions from the backend or let visitors do your work
Every time new questions and answers are published, the content of product pages is refreshed what attracts additional relevant search traffic. You can supply the content yourself by adding any number of answers from the backend (as administrator, customer, or guest) or let visitors post replies. The Magento Product Questions extension gives you a possibility to decide who can write answers:
- only registered customers
- only registered customers who bought the product
- both guests and registered customers
In such a way, your visitors help you keep the content of product pages relatively fresh, which is one of the keys to successful SEO.
Add more value to replies – invite buyers to answer questions via direct emails
Let your potential customers view feedback from other buyers. Send direct emails to customers inviting them to answer visitors’ questions regarding the product they have already purchased. You can configure which customers will be notified about the question according to the date of the purchase and be sure that only up-to-date replies will be given.
Fully customizable emails to notify about new Q&As
With the help of the module, both you and your customers can be easily informed via emails about a new question/answer, status update. The Magento Product Questions extension gives you a possibility to make professional-looking emails without any difficulties:
- add rich content using HTML or plain text
- set up the sender name to be displayed in the “From” field
- insert product page link to view a new question or answer
- add the unsubscribe link to let customers change their subscription settings
You can also enable auto-responding notifications sent to customers providing any instant information or letting them know that you will get back to them in the nearest future.
Brilliant addition to the website
Makes our site look even more professional as we can add in our common questions and answers too.
Great tool for customers’ communication
Good, but the latest update is even better
Happy with this extension
happy with this module
What I like the most is the ability to segregate public / private Q&A. Some customers ask really peculiar things, and posting public answers would be just a waste.
Quick install and great documentation
I am exceedingly impressed!
Usefull and coded very well
Our shop isn't live yet, but our testers really liked the simplicity of asking product related questions, which are the majority of all feedback questions by far.
Great Extension from a Great Developer
Worked straight out the box and great support
The extension works well too, the only thing I'd like to see if some option to "hide" the actual form/questions/answers but have a button/heading that when clicked on expands the module on the product page. 8/10 for extension, 10/10 for support
Reduce customer service phone calls
Great extension and fast reply
Very uself on product page
Plus, there are so many basic questions that we get over and over again. So for these, we simply enter the questions here and then answer them. Makes it so much easier on our customer service team.
One thing that would be nice would for for this extension to be fully integrated into the Product page. Right now, it can show 5 or 10 questions on the product page, but if there are 25 product questions, there aren't Next buttons on the product page to show the rest of the questions. (On the actual product questions page there are these next buttons. It would be nice to have these toolbar on the Product page as well if possible).
Overall great extension. Very worth the money.
Let you customer help you with your site content
Cool Gadgets at Great Prices
Used regularly on my site www.network-ed.com.au
Intelligent, userfriendly extension
product FAQ on the go
Support is so much easier
Great extension and support..
I had a few issues getting this to work at first.. Then the ahead works support got it working in no time and even set it up for me in it's own tab on my product page.. Great support goes along way..
Better than the Rest
The best part about this extension is that the great support team helped me to integrate the product questions into my product tabs.
Product Questions is a great way to gather user-contributed content alongside user reviews.
Great extensions to improve your business
Before we installed this extension, we received many similar questions from different customers, as well as questions where we were not certain which product the customer was referring to. This wastes time. So we purchased this extension.
Within 24 hours of installing this extension, our customers started submitting product questions. We tested the reply template a few times to get it right, then started answering questions. A tip - our reply email to the customer does not actually display the answer to the customer's question. Instead, it gives them a link back to the product page, and they can see their answer on the Product Question section. The goal is to bring them back to the page and give them the opportunity to press the "Add to Cart" button. Before long, some of our products had 10 to 20 questions from customers.
Questions generated by actual customers and your answers to those questions can help your image as a seller. Customers need to see interaction between the seller and other buyers, as well a preview of the quality of service you will provide if they have a question after a sale.
This extension has paid for itself, in both increased sales as well as time saved from answering the same questions repeatedly. I recommend this extension very highly!
It is really must have
Terrific Extension to interact with your Customers
Perfect way to capitalize your customer's questions
Great Knowledge Base Builder
Knowledge Base Articles
- The Product Questions Module Leaves No Unanswered Questions
- Product Questions 2.0 Acquires The New ‘Ask Customers’ Functionality
- Some Tips For Efficient Use Of The Product Questions Extension
- Interact with Customers through Answering Questions!
- 3 Ways to Make Your Clients Stay with You
- Listen to Your Customers, Show Interest in Their Opinion
- Increase Your Converted Traffic from Watchers to Buyers
- Give your Store Rich Look and Feel by Customer Generated Content
- Two more minor updates – Video Testimonials 1.0.2 and Product Questions 1.4.1!
- Discuss your products with your prospects… and sell more!
Magento Editions Compatibility:
- Community: 188.8.131.52 - 184.108.40.206
- Enterprise: 220.127.116.11 -18.104.22.168