Great Return on Investment
Review by Atul | Jun 19, 2013
Follow Up EmailInstallation was a breeze, Great Return on Investment as i recovered an abondoned cart within 24 hours of installation
Overview
In today's fiercely competitive business environment, a caring attitude towards customers can go a long way in creating a delightful experience for your customer. The Follow Up Email Magento extension is an indispensable tool to help you stay in close touch with your customers.
Enjoy these irresistible benefits that powerful features of the Follow Up Email module give to your ecommerce website.
Extension Features
Improve conversion rates- Track and send notifications to visitors who abandoned their shopping carts
- Restore their carts with just one click on the link sent in the email notification
- Links to resume customer session and redirect customers
Increase sales with better customer insights via excellent tracking capabilities
- Easily measure effectiveness of the follow up e-mails with important data on click-throughs, restoration of shopping carts and conversion into a purchase. Identify improvements to optimise your follow-up marketing messages
- Track customers who placed orders by clicking on the emailed link
- Track links with abandoned cart recovery statistics
- 'Send email copy to' option which gives ability to track all correspondence sent by the extension
Analyze the efficiency of your follow-ups
- Specify the Google Analytics tracking code for emails sent to customers that have abandoned their cart and analyze the effectiveness of your campaigns
Enhance customer relationship and build customer loyalty
- Greet customers on their birthdays
- Create and deploy specially-targeted product promotions based on customer wishlists. Make your customers feel that you really fulfill their wishes
- Ask your client’s opinion on the product bought suggesting him/her to leave a review
Get the flexibility and power to do a lot with your e-mail communication
- Automatic coupons generation and attachment to emails sent to customers (for Magento 1.4.1.0 and higher)
- Unlimited number of tiers in mail chain
- Unlimited number of rules
- Store Name, Product SKU, Type and Category, Sale Amount and Customer Group can be used in conditions
- Compatibility with native Magento up-sells, cross-sells and related products
- Email template cycles, that allow you to put all purchased products with pictures and links into email
- Flexible rules - send as many follow ups as needed based on specified criteria
- Mail log that can be accessed from the admin area with the ability to preview and manually send/delete emails
- Fully customizable order/cart/wish list sub items view defined by custom template in email
- Supports both Newsletter and Transactional Email templates
- Ability to send test email
- 'Send to newsletter subscribers only' option
- Ability to send emails to store administrator only
Template Variables
| PRODUCT | Example |
|---|---|
| var product.getProductUrl() | http://example.com/catalog/product/view/id/51/s/computer_fixed/ |
| var product.getSku() | computer_fixed |
| var product.getName() | Gaming Computer |
| var product.getPrice() | 4999.95 |
| var product.getFinalPrice() | 4749.95 |
| var product.getStatus() | 1 |
| CART | |
| var cart.getCustomerFirstname() | John |
| var cart.getCustomerLastname() | Smith |
| var cart.getCustomerName() | John Smith |
| var cart.getCustomerEmail() | john_smith@example.com |
| ORDER | |
| var order.getBillingAddress().format('html') | John Smith 49 North Main Street, United States Manchester, NY 14504 T: (585) 237-4635 F: (585) 237-4635 |
| var order.getBillingAddress().getName() | John Smith |
| var order.getCreatedAtFormated('long') | Jan 8, 2009 |
| var order.getCustomerName() | John Smith |
| var order.getEmailCustomerNote() | |
| var order.getShippingAddress().format('html') | John Smith 49 North Main Street, United States Manchester, NY 14504 T: (585) 237-4635 F: (585) 237-4635 |
| var order.getShippingDescription() | Flat Rate - Fixed |
| var order.status | Pending |
| var order.getStoreGroupName() | Main Store |
| var order.increment_id | 100006581 |
| OTHER | |
| var customerName | John Smith |
See the complete list of variables.
Follow Up Email is compatible with these Magento extensions by aheadWorks:
- Easy 2-minute installation
- 100% open-source
- Meets Magento programming practices
- Free upgrades during support period
Great Extension
Review by David Press | Apr 16, 2013
Follow Up EmailWe purchased this extension as well as the install service, which was a great choice because it was all completed and working before I even had a chance to check!
Great service as always and the live chat team even went out of their way to fix a problem with a discount not working in their cart when we purchased the extension.
Not the first nor the last time we use AheadWorks!
Great service as always and the live chat team even went out of their way to fix a problem with a discount not working in their cart when we purchased the extension.
Not the first nor the last time we use AheadWorks!
Really advanced plugin
Review by Mark | Mar 30, 2013
Follow Up EmailI was looking for a plugin to remind my customers to write a review. We allready bought another plugin to do this, but when I bumped into this one we just deleted it from our magento store and bought this one. I was so enthousiastic about it's features!
I'm configuring the plugin as we speek and it realy works great!
One thing I'm missing and what would be a great thing to have; I would like to remind my customers to transfer the grand total of the order to us, but I would like to send the reminder for orders placed on monday's earlyer then for orders placed on friday's because we don't check our bank account in the weekends.
And it would be cool if I can filter orders on the payment method that was used.
Just some inspiration for the great programmer that build this plugin!
I'm configuring the plugin as we speek and it realy works great!
One thing I'm missing and what would be a great thing to have; I would like to remind my customers to transfer the grand total of the order to us, but I would like to send the reminder for orders placed on monday's earlyer then for orders placed on friday's because we don't check our bank account in the weekends.
And it would be cool if I can filter orders on the payment method that was used.
Just some inspiration for the great programmer that build this plugin!
Great
Review by Alexander | Mar 26, 2013
Follow Up EmailInstall and use it. It does work out of the box. The supplied documentation is sufficient and we didnt need support for it. Sales went up and in all its a good module for our customers. Simply a great module to have.
More then abandoned cart extension
Review by francesco | Mar 21, 2013
Follow Up EmailI bought this extension to manage the carts abandoned but does much more. With this extension I can communicate with my clients based on many events. I must say that follow up email is very precise and above all it is completely automatic. I highly recommend this plugin.
Easy to install
Review by Jean | Mar 15, 2013
Follow Up EmailVery easy to install and use, works perfectly!
Thank you for this extension
www.microprice.be
Thank you for this extension
www.microprice.be
Very Usefull
Review by Pierre | Feb 18, 2013
Follow Up EmailWe bought this product on week ago, and we use it for abandonned cart, it's very usefull to foolow our business
Programmer
Review by Joe Smith | Feb 4, 2013
Follow Up EmailKevin,
What date field did you change to get this to work? I'd like to do this as well, but can't seem to find the date field that needs to be changed.
What date field did you change to get this to work? I'd like to do this as well, but can't seem to find the date field that needs to be changed.
Works Well
Review by Kevin | Jan 23, 2013
Follow Up EmailThis extension does just what I wanted. I also found that you can send e-mails on old orders (placed before the install) by modifying the date entry in the database. You should exercise caution doing so, but it worked for me to send a few hundred review reminders to past customers.
I do wish there were an option to send an e-mail to a customer after placing a review with a coupon code.
I do wish there were an option to send an e-mail to a customer after placing a review with a coupon code.
Great extension towards marketing automation
Review by Tomasz | Jan 8, 2013
Follow Up EmailHi.as an advanced Magento user, I would like to write down few words about Follow Up Email extension.
This extension is one that meets marketing standards for XXI. cent.
Its benefit is to automate some things that require employee support.
I hope guys from Aheadworks will go towards full marketing automation systems like Marketo, Netsuite, Hubspot, Salesmanago.
and I suggest adding tracking code - that will be triggered rules if user spends for example 30 minutes on product pages from category X. Or will look twice for certain product details page. This can revolutionize Magento marketing. and the Follow up Email is ahead right way.
Best Regards
This extension is one that meets marketing standards for XXI. cent.
Its benefit is to automate some things that require employee support.
I hope guys from Aheadworks will go towards full marketing automation systems like Marketo, Netsuite, Hubspot, Salesmanago.
and I suggest adding tracking code - that will be triggered rules if user spends for example 30 minutes on product pages from category X. Or will look twice for certain product details page. This can revolutionize Magento marketing. and the Follow up Email is ahead right way.
Best Regards
Very useful
Review by Noam Levy | Nov 28, 2012
Follow Up EmailThis extention is extreamlly useful for creating chain-mails comunications with your customers.
It really healps you to build a lasting relationship with your customers and automate your salesforce.
It really healps you to build a lasting relationship with your customers and automate your salesforce.
Follow Up Email - results
Review by John B | Nov 26, 2012
Follow Up EmailFantastic module, we have generated thousands of pounds of lost sales using this extension, so is a must have. However, one problem - somehow we are clearing the cache of saved orders, we don't know how we are clearing them, but we get annoyed customers who receive dead links, wish I knew why. Suspect it is clearing the magento cache but not quite sure.
We also want to sometimes resend an adapted email, but for some reason it will only try to send the original one. Nevertheless, this add-on has paid for itself more than 100 times!
We also want to sometimes resend an adapted email, but for some reason it will only try to send the original one. Nevertheless, this add-on has paid for itself more than 100 times!
Store owner
Review by Peter Richardson | Nov 13, 2012
Follow Up EmailBrilliant! Only been installed a few days and completed 7 abandoned carts! Good work guys!
Prices, description quantity in emails
Review by Natan | Nov 12, 2012
Follow Up EmailElvis, you probably missed anything as FUE has everything you described in #3. See the first screenshot above. There are prices, description quantity, etc.
Very powerfull one... missing few things
Review by Elvis | Nov 11, 2012
Follow Up EmailThis one should have any serious marketer. FUE ext is even more needed to have then regular newsletter or advanced newsletter from AheadWorks.
With this, you can really make automatic interaction with your customers. They can be reminded about you, called for an action etc.. Really really useful.
Especially if you have MSS within it. Google analytics is another great feature! I dont think there is any similar product on the market.
However, there are some missing part.
1. IMPORTANT: there is not an option to only send some email ONCE or X times. Without this, customer is receiving the 'reminder for a review' email every now and then - till he actually click on the link in email, or login or something which is from predefined cancel event. But if customer IGNORES you - you actually behave yourself as a bully. Very aggressive for customer to get a bunch of the same emails...
2. Documentation and examples can be really improved. Missing some standard examples and for the advanced users there is hard to get into it. Once you get into it is easier.
3. missing prices and short description in the variables in emails. Dont know why FUE did not just made an framework to get almost ALL attributes by their code. Magento has it all - each attribute has code, type and value. That framework should have been incorporated in FUE not that if somebody ask for a simple PRICE to be in email - he need to pay for modifications...
With this, you can really make automatic interaction with your customers. They can be reminded about you, called for an action etc.. Really really useful.
Especially if you have MSS within it. Google analytics is another great feature! I dont think there is any similar product on the market.
However, there are some missing part.
1. IMPORTANT: there is not an option to only send some email ONCE or X times. Without this, customer is receiving the 'reminder for a review' email every now and then - till he actually click on the link in email, or login or something which is from predefined cancel event. But if customer IGNORES you - you actually behave yourself as a bully. Very aggressive for customer to get a bunch of the same emails...
2. Documentation and examples can be really improved. Missing some standard examples and for the advanced users there is hard to get into it. Once you get into it is easier.
3. missing prices and short description in the variables in emails. Dont know why FUE did not just made an framework to get almost ALL attributes by their code. Magento has it all - each attribute has code, type and value. That framework should have been incorporated in FUE not that if somebody ask for a simple PRICE to be in email - he need to pay for modifications...
Another great product by Aheadworks
Review by Christopher Quek | Sep 10, 2012
Follow Up EmailI am not paid to write a review, but I am saying out of my own heart from a really happy customer. Aheadworks has truly made me a satisfied and happy customer.
I struggled to make payment for this program, as I encountered payment errors. Their live chat officer was so patient and assisted me till I purchased it with 3 rounds of failed orders.
With professional installation, it was done within 2 hours of my purchase. I needed a bit more help, and the service desk provided recommendations on how to improve things. Not only they adviced, they rendered free assistance to configure it for me!
My team is now using this very powerful feature. Follow up not only helps you recover customers for abandoned carts, but also pending and cancelled payments, alerting new customers to start shopping and even allowing me to email completed orders and provide a survey link.
I am truly very happy with both Helpdesk Ultimate and Follow up email, which my team has been singing praises of it. And I am assured in the next 90 days that Aheadworks are by my side to ensure the product moves just right for my company.
Thanks Aheadworks. I really appreciate your care and assurance. Now, on to the next extension to purchase...
I struggled to make payment for this program, as I encountered payment errors. Their live chat officer was so patient and assisted me till I purchased it with 3 rounds of failed orders.
With professional installation, it was done within 2 hours of my purchase. I needed a bit more help, and the service desk provided recommendations on how to improve things. Not only they adviced, they rendered free assistance to configure it for me!
My team is now using this very powerful feature. Follow up not only helps you recover customers for abandoned carts, but also pending and cancelled payments, alerting new customers to start shopping and even allowing me to email completed orders and provide a survey link.
I am truly very happy with both Helpdesk Ultimate and Follow up email, which my team has been singing praises of it. And I am assured in the next 90 days that Aheadworks are by my side to ensure the product moves just right for my company.
Thanks Aheadworks. I really appreciate your care and assurance. Now, on to the next extension to purchase...
Excellent Extension
Review by Lenny | Sep 9, 2012
Follow Up EmailVery powerful and flexible module when used together with Market Segmentation Suite, the email automation saves us a lot of time and we are now less dependent on human factor in terms of email follow up. Great support as well.
really great extensions
Review by Essam | Jun 28, 2012
Follow Up EmailIn my opinion one of the better extensions by Aheadworks. Installtion is very easy and it works excatly as advertised. Must have extension!!!
Great, a MUST have Extension !
Review by F.L. | Jun 13, 2012
Follow Up EmailFUE is a incredible module with huge potentiality.
It is a powerfull tool that gives you the freedom to do - almost - everything you can immagine with your email.
Remarkable is also the support from all the AheadWorks team. Many compliment.
If you have Magento store FUE is a must!
It is a powerfull tool that gives you the freedom to do - almost - everything you can immagine with your email.
Remarkable is also the support from all the AheadWorks team. Many compliment.
If you have Magento store FUE is a must!
Follow Up email
Review by Ruben | May 30, 2012
Follow Up EmailEasy installation as usual from AheadWorks. This was one of the best extensions that i bought. It's help me to decrease abandoned shopping carts and to increased my pending payments. A must have extension!
Next extension to be aquired
Review by Joao | Apr 29, 2012
Follow Up EmailThis will be defenetly the next extension that we will aquire for our magento shop, not only it gives us the oportunity of sending post order notifications to our customers, but also has a huge range of options that are a must have for customer satisfaction, birthday reminders and coupons, recover old customers that have forgotten that we are in the market giving them the incentive of aquiring some products using a possible discount coupon, and of couse the give an incentive to the customers that have abandoned their shopping cart and with that increassing our sales!
good extension
Review by surya | Apr 6, 2012
Follow Up EmailIt is a great extension. it's Track and send notifications to visitors facility is great.
Brillant
Review by ANDREI | Feb 27, 2012
Follow Up EmailGreat support with this product. Customizing emails is great.
Excellent some rules missing
Review by Luis Alberto | Feb 17, 2012
Follow Up EmailReally is an incredible extension and it helps to boost your sales.
if it could be the possibility to add new rules as first order mail, or other marketing rules or rewards programs, it could be an amazing one.
I've really recommend it
if it could be the possibility to add new rules as first order mail, or other marketing rules or rewards programs, it could be an amazing one.
I've really recommend it
Another excellent extension by AW
Review by Tania | Jan 24, 2012
Follow Up EmailWith this extension I can automatically send an email to those customers that were not able to pay with their credit cards. Sometimes the payment system rejects the card because it does not belong to "Verified by Visa" program... when this happens Follow Up Email reminds our customers that we can offer them alternative payment methods.
Of course, we also use this extension to recover abandoned carts, to say "happy birthday" to ours customers, to ask our customers for a testimonial... It is great!!
Of course, we also use this extension to recover abandoned carts, to say "happy birthday" to ours customers, to ask our customers for a testimonial... It is great!!
Free Upgrade Brilliant ! Can't wait to use Google Analytics to track everything !
Review by Ekkos122 | Jan 24, 2012
Follow Up EmailThe latest release lets us track returning customers through google analytics and we can track by campaign how an email blast has performed ! This is going to be wonderful
Valuable Extension but Documentation Could be Better
Review by Andrew | Jan 18, 2012
Follow Up EmailThis is a great extension, especially for customized follow-ups. I'm not able to have follow-up emails go out automatically without using an expensive monthly service, even emails that have custom review links to the products the customer purchased. Also, when a feature was missing (capitalizing the first name of customers if it is lower case), I contacted aheadWorks and they sent me a patch with the new feature! Impressive!
The one downside to this extension is the documentation. Particularly covering the more powerful aspects - looping through a customer's data and pulling objects and variables for creating dynamic emails - the documentation is severely lacking. In fact, even one of the example in the documentation produces an error that needs to be fixed. But with a little work and investigation, you can figure it out and aheadWorks is good with support, so this isn't a deal-breaker. However, improved documentation for the more advanced features would be great.
Overall, worth the price! Just get that documentation improved AW... ;-)
The one downside to this extension is the documentation. Particularly covering the more powerful aspects - looping through a customer's data and pulling objects and variables for creating dynamic emails - the documentation is severely lacking. In fact, even one of the example in the documentation produces an error that needs to be fixed. But with a little work and investigation, you can figure it out and aheadWorks is good with support, so this isn't a deal-breaker. However, improved documentation for the more advanced features would be great.
Overall, worth the price! Just get that documentation improved AW... ;-)
good extension
Review by kevin | Jan 9, 2012
Follow Up Emailthis is useful for me
A valuable tool
Review by Jeremy | Dec 1, 2011
Follow Up EmailThere are too many uses for this module to list...the time it saves you and the amount of return sales it creates are worth every penny.
Jeremy
www.toadzrc.com
Jeremy
www.toadzrc.com
Very Handy Promotional Tool
Review by David | Nov 14, 2011
Follow Up EmailWe use this extension to send product review reminders to customers, as well as invite them back to our store if they haven't logged in after a long period of time. It is a great extension to help keep your website in the minds of your existing customers.
Great Support
Review by Jerome | Nov 12, 2011
Follow Up EmailThis plugin is awesome. It free up one of the usual staff requirement to do a follow-up email and etc.
And when it didnt work, Alex did a great job with the fixing.
Thanks Aheadworks
And when it didnt work, Alex did a great job with the fixing.
Thanks Aheadworks
great module
Review by Sander | Sep 26, 2011
Follow Up EmailI have had no problems with this module and I love it.
We have used it in our multistore enviroment to automate follow up for abandoned carts, cancelled orders, review request emails. Considering strongly to also buy the segmentation module for more flexbility in sending promo codes
We have used it in our multistore enviroment to automate follow up for abandoned carts, cancelled orders, review request emails. Considering strongly to also buy the segmentation module for more flexbility in sending promo codes
like this extension and recommend to everyone in Magento
Review by chao | Sep 18, 2011
Follow Up EmailIt will generate "client loved email" automatically and sent to them just on time, save time as we have a lot of abandoned carts every day. Well done Aheadworks.
Very Complex Module
Review by Terry | Sep 6, 2011
Follow Up EmailVery complex module, that does work as advertised. It took almost three weeks to finally get this module set up so that the email templates worked properly. Recommend only using the latest version of FUE as it has the correct template code. Also, highly recommend that one purchases AW's "Configuration" fee along with the module, and let AW configure and set this module up as the email templates and rules can be very confusing.
Great buy
Review by John | Sep 2, 2011
Follow Up EmailHave only had it installed for a short time but already founds lots of uses for it
The best one
Review by Ben | Aug 10, 2011
Follow Up EmailOnce again aheadWorks knocks it out of the park!
A SUPER MUST HAVE..
Review by Sara | Aug 4, 2011
Follow Up Emailevery customer have this habit of blaming sellers for not following up on their order and not informing them of delays and etc.
yes of course as sellers we should follow up.
but there is a human limit and they forget to understand the fact that we are at times, handling over 1000 different customers from various countries (various timezones). and to follow up each and every single one of them is merely impossible. as such, follow up email is the answer to this problem. Every response / angry response can be tackled in an automated way. this will reduce the emails and will increase productivity.
yes of course as sellers we should follow up.
but there is a human limit and they forget to understand the fact that we are at times, handling over 1000 different customers from various countries (various timezones). and to follow up each and every single one of them is merely impossible. as such, follow up email is the answer to this problem. Every response / angry response can be tackled in an automated way. this will reduce the emails and will increase productivity.
Amazing
Review by Tom | Jul 12, 2011
Follow Up EmailGreat addition to Any magento store. Support is great. Could use a few more events/cancellation. Works well
A must have extension with great support!
Review by Michi | Jul 10, 2011
Follow Up EmailI will say this is the must have extension if you are running Magento.
It works great except that the cancellation is slightly confusing ( I think, it will be better if they can offer detailed manual for cancellation)
Support is awesome!
It works great except that the cancellation is slightly confusing ( I think, it will be better if they can offer detailed manual for cancellation)
Support is awesome!
Another Brilliant Extension...
Review by Gareth | Jun 29, 2011
Follow Up EmailI have yet to fully use or implement all that this extension does but I am very pleased so far.
I bought this extenion to setup review reminders for customers who had purchased products, and so far so good it seems to do the job, plus a whole lot more.
Well done guys, keep it up.
I bought this extenion to setup review reminders for customers who had purchased products, and so far so good it seems to do the job, plus a whole lot more.
Well done guys, keep it up.
Followup by exellent support
Review by Shaul | Jun 3, 2011
Follow Up EmailI own 3 extensions from aheadWorks, Follow up email, Search Autocompleate, and Z blocks. Recently I had my Magento updated to version 1.5.1 and for over 2 weeks I was straggling with getting the checkout to work properly. I was in touch with many support professionals, from my hosting company, to other extensions professional, to freelancers. No one could find a solution until AW took control of the situation. AW was prompt responding to me, and very professionals by providing the solution. These guys will be the first one to turn to in anything Magento related. It is all about followup of the sale not just the sale itse1f. Thank you.
Good service, very useful module
Review by Ederson Spader | Mar 25, 2011
Follow Up EmailVery useful, well built, perfect! Service very good customer focus. Totally satisfied.
Good, but needs a couple more events to function well
Review by Philippe | Jan 11, 2011
Follow Up EmailA cancellation event should be created when a new order is created that is different than the first one. I have had customers complain after they created multiple orders and the last one went through. They received a follow up email for the first incomplete order (abandonned cart or status as pending) reminding them to send a payment when they already paid the following order. So ideally, there should be a cancellation event when the customer places a new order so they don't receive emails for another order that was incomplete.
Newsletter or date event
Review by Max | Sep 3, 2010
Follow Up EmailI have this extension and in concept is great, however I agree some others that events are missing.
Also, some extension to the cancellation events needs to be done - perhaps some of this is handled by MSS?
While yes, if you connect this to mailchimp, you can get the extra functionality, but isn't a great part of the reason of buying this extension so we don't have to use mailchimp (or other paid services)?
I would like to see the following two events added:
- Newsletter signup (I'm unsure why this is already not included)
- Start date (for campaign/email chain)
Also, some extension to the cancellation events needs to be done - perhaps some of this is handled by MSS?
While yes, if you connect this to mailchimp, you can get the extra functionality, but isn't a great part of the reason of buying this extension so we don't have to use mailchimp (or other paid services)?
I would like to see the following two events added:
- Newsletter signup (I'm unsure why this is already not included)
- Start date (for campaign/email chain)
Awesome!
Review by Yabo | Aug 30, 2010
Follow Up EmailThis add-on is great. You can use it to make your website follow up with your customers in a number of situations, allowing you to provide better customer service, without spending any extra time yourself.
I use it for these functions:
1. 3 days after a customer signs up, they receive an email telling them about ways to save money on our site, including using the Refer a Friend / Affiliate program (also from AheadWorks).
2. 2 days after a a customer abandons a cart, they receive an email reminding them of their abandoned cart and asking them to come back and complete the order.
3. 13 days after an order is shipped (reaches "Complete" status), a customer receives an email (a) providing them with a discount coupon that can be used on their next purchase and (b) asking them to give a review of the products they purchased. [The extension allows us to choose to include / exclude different customer groups. We do send this email to our frequent buyers, because it means they would receive several requests for reviews every day.]
4. If a customer has no activity on our site for 15 days, they receive an email asking them to come back and check out our new products.
The rules are variations of (1) some amount of time (2) after some event happens (3) the website sends an email. You could even make it send an email 3 months after a customer has signed up to celebrate your 3 month "anniversary" together!
Think about: how long it would take a human to do all of the work above? These are all tasks that the website can/should do for you, so you have more time to do more valuable work.
I use it for these functions:
1. 3 days after a customer signs up, they receive an email telling them about ways to save money on our site, including using the Refer a Friend / Affiliate program (also from AheadWorks).
2. 2 days after a a customer abandons a cart, they receive an email reminding them of their abandoned cart and asking them to come back and complete the order.
3. 13 days after an order is shipped (reaches "Complete" status), a customer receives an email (a) providing them with a discount coupon that can be used on their next purchase and (b) asking them to give a review of the products they purchased. [The extension allows us to choose to include / exclude different customer groups. We do send this email to our frequent buyers, because it means they would receive several requests for reviews every day.]
4. If a customer has no activity on our site for 15 days, they receive an email asking them to come back and check out our new products.
The rules are variations of (1) some amount of time (2) after some event happens (3) the website sends an email. You could even make it send an email 3 months after a customer has signed up to celebrate your 3 month "anniversary" together!
Think about: how long it would take a human to do all of the work above? These are all tasks that the website can/should do for you, so you have more time to do more valuable work.
Difficult to use other than for very simple emails
Review by Amanda | Jul 30, 2010
Follow Up EmailIn theory this is a brilliant idea, but it is exceptionally difficult to set up with the templates etc. if you are using the variables etc. There is not really enough information in the manual and the help desk is very slow to answer at times. More examples would be very useful, and I need some more advice on using the categories and the sku's in the rules section and how this all works. Also, how do I link the email to a promotional code? I am sure this was supposed to be added, but there is nothing in the manual to explain how to do this.
Great Service - Great Module
Review by Ben Wolfenden | Jun 5, 2010
Follow Up EmailI bought this module last week and I tried using it - there was an error (I think its becuase i have Mag 1.4 - but I contacted Aheadworks and within 48 hours the problem had been fixed. Great customer Service. Thank you
Great product and great company
Review by jonathan | Mar 15, 2010
Follow Up EmailGreat extension-- and the level of support from aheadworks is amazing.
Great product
Review by Bernardo | Jan 20, 2010
Follow Up EmailGreat module, works as advertised. Do remember to setup the cron job so emails are actually sent out! It took me a while to figure this out.
NEW VERSION is great
Review by yc | Oct 23, 2009
Follow Up Emaili love this module also but please if you have time translate to other languages like german, frechn etc... thxxxx
Missing Some Features
Review by Jason Vance | Oct 1, 2009
Follow Up EmailI love everything about this module. However, there needs to be some logic that when a customer returns and finishes their order that future scheduled emails are taken out of the system....
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AW team: This feature will be released in Follow Up Email 3.0 (release next week)
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AW team: This feature will be released in Follow Up Email 3.0 (release next week)
brilliant but missing some events
Review by Vanessa | Sep 23, 2009
Follow Up EmailI love this module. The only thing i would like to see in an upgrade is that it can be connected to a promotion sale discount coupon. As for instance i do partnerships with external websites and it would be brilliant if follow up email can send out customized emails in regarding to this promotion sales.
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