Good RMA, Needs Improvements
Overall a good extension for what it does. simplifies return requests, however does not offer an exchange or store credit. This would be a great extension if I could process an exchange on the RMA system and issue payment refund or store credit.
I love it!
I bought this extension 2 years ago. And can't even imagine the process of controlling the return without the RMA module. It's simple but really indispensable.
Great Extension. Works out of the box
Really easy to set up and use.
RMA extension is very handy, easy to configure and translate. RMA process for customers is easy. We also appreciate helpful support from the developer.
The best RMA extension for Magento. Thanks aheadworks for the excellent product.
A must have addition for any ecommerce site
This product works great and exactly as described. However it would be nice if there was a feature to be able to set multiple return addresses instead of just one primary address for those of us who have returns going all over the country.
Great Modification for RMA's.
Had a bug (file was missing from install) that they fixed very quickly. I would agree with previous review that the usage of the word "RMA" is quite heavy, as customers generally don't understand was "RMA" is. After chatting with support, they let me know I could change the wording rather easily in the AW_Rma.csv file, located in the app\locale\en_US\ directory. Once I changed all the wording and the bug was fixed, it is working very well. Great customer service, great modification!
No more manual returns and missed customer service
This extension really makes returns a breeze. Handling returns is big business for us to keep happy long term customers. Just missing a single one or doing something wrong would greatly affect our brand with the internets voice. We won't have to deal with RMA using Excel anymore and it saves us huge loads of time.
We used to use email & a manual system for RMA making it difficult for my Store Admin to do all the RMA for teh customers ...now we let the customers do it themselves
Look at the cost benefit in terms of man hours saved
Brilliant! Simple and easy to use yet very powerful.
Fantastic extension that is both powerful and very easy to use. Installed very easily and is a great time saver. Makes it very simple to track returns with a minimum of fuss for both us and our customers.
Top marks for this extension!!!!!
We are still checking out RMA for more details
But this has replaced most of our daily RMA check, which we are currently using google gmail to do.
With this, we no longer need to verify the order, and this streamline and make our job faster and better
Very helpful extension - easy to install, simple to set up and well formed readable code. My only suggestion - it would be great if it could be used with multiple return locations/vendors. Currently only one return location can be added into the admin for returns. Also - the term RMA is very "inside baseball". We've changed it to be Return Center and "Return Request" everywhere we could.
With this extension it is easy to handle rma. Customers have clear information on how to proceed and therefore NOT call each time. We save time and avoid hassles and errors. The usage is very simple as all Aheadworks extensions.
I love this module as it took a lot of hassle out of handling returns
Customers often sent returns with no documentation, cross referencing them against orders was difficult and keeping abreast of the email logs was problematic
This extension solved all those issues and the installation service was painless
Great customer serviced too
The best RMA extension out there. And with the open source policy *and well written code), I was able to make some customization for my website's needs. My customer support team is pleased as well!
Just what I was looking for!
I was searching around for an RMA system for my store to keep track of returns and came across Aheadworks and their RMA extension. This is going to make life easy for us now. We will have all records of RMA's in one single location. Couldn't ask for a better solution for our needs! Support was wonderful as I wanted to customize some things on the frontend and Aheadworks made it happen within a few days. Communication back and forth was timely.
Because of their customer service and great products, I've already bought 3 extensions and looking into investing into a 4th. Great company!
Great extension and support!
Purchased the extension for the needs of a store. It is definitely a must have in the online world where customer satisfaction is crucial.
The guys from AW were friendly and offered a customization for FREE!
Makes magento complete
This is the missing part of Magento community part and installs very easy and works great. Only one remark I dutch and have to translate the local files to get it in my own language that takes some time because there is a lot text. Maybe Aheadworks rewards customers with bonus if they provide aheadworks with translation files for there extension then it works only one need to translate those files and others can take use of them
Can't ask for more
Just like any other Aheadwork magento extensions it's truly a beauty! simplified our RMA process by integrating this RMA extension.
Several extensions bought from aW and I am very happy with them. First of all the installation goes smoothly and it works immediately. Secondly my shop www.credexalarmsystems.eu gets a professional look and feel! I will surely buy more extensions from aW.
100% worth its money
Great module, easy to setup and to manage it works like a charm!
The guys from Ahead made even some free customization for me in regards to admin not receiving emails for event changes triggered by admin, by default this was not enabled. Now they made it working for me.
I use this module so the warehouse shipping my goods is able to manage the RMA's for me and I keep up to date with email notifications. For instance if a customer needs a refund and the package arrived in good state at the warehouse they put the status to "Ready for refund'' and I make the actual refund.
I have now 3 modules from Ahead works and for all modules I got equal great and fast support.
Keep up the good work there!
100% worth its money
Great extension, very easy to setup and it works like a charm. I have use it to manage RMA together with the warehouse who ships my goods.
I had some issue with admin notification not being send if the status change was triggered by admin and Ahead works support made that working for me without any costs. Their service and communications are great. I will come certainly back for more after the 3 I have now purchased.
effective and organized
we get small small returns every single time and we are asked for RMA forms, it was very embarassing that we didn't have such a feature. magento didn't have one. so aheadworks have delivered a good extension once again. now we should be able to handle refunds and returns and gather return information in a better form instead of looking through emails. :)
Simply and Effective, as always
This is the third module I have bought from AW and just like the last two it installed without any problems and I was up and running using RMA in minutes. Thanks AW, I will be back for more in the future!
I know businesses don't like returns, but it does happen, and being able to keep up on it will help you track returns. Get timely returns to customers and get ur customer taken care of! Few small bugs i was able to sort out. Still I recommend this plugin
Makes Life Easy
This extension will save you time and money if you have more than just a few returns a month. The best part about the extension is that it creates a standardized procedure that your customer is comfortable with for returning a product!
The ability to create an RMA in the backend of Magento is great for customer service representatives. Having a single organized place to track all returns has made our life much easier since installing this extension.