- 36 Reviews
- Docs & Articles
Our RMA extension provides the highest standards of customer service. It is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded.
With this add-on, you get not only RMA functionality but also a bulk of other powerful features:
- Easy RMA tracking
With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.
- Unlimited request types, statuses, and reasons
By default, there are two request types – replacement and refund. But if you need more (repair, credit for another product, or anything else), you can easily create them as well as new statuses and reasons in the backend.
- RMA policy
You can easily set up terms and conditions for RMA requests and show them to customers in My Account area. Clients will not be able to create a request without accepting the RMA policy.
- Total control over every aspect of the extension:
- return period for products after order completion;
- forbidden filename extensions for uploading;
- maximum attachment size;
- the text for shipping confirmation dialog;
- Flexible email notifications management
This Magento extension allows defining who will receive RMA notifications – the store admin, the customer, or both. You can even create a separate RMA department with specified email and address.
- Requests history
Our Magento extension retains an unlimited history of all RMA requests. You can export all requests to CSV and have the data at your disposal anytime.
- Intuitively understandable frontend interface
Having selected the required order and products, customers can choose the request type, specify the package condition, attach a file, add a couple of words as comments, and agree with RMA policy.
- Option to return one product per order
If your customers bought several items per order, they can select which of them they want to return.
- Ability to refund/replace separate bundle product components
If your customers bought bundle products, they can select which components they want to return.
- Anonymous RMA
You can allow guests to make an RMA request – everything they should specify is the email address and order ID.
- Ability to create RMA request from backend
Our Magento module allows store administrators to create return merchandise authorization requests for orders in one click from the backend.
- RMA requests grid on the order page
With the RMA extension, you can track and control the return or exchange of items sold to customers exactly on the Order page.
- Multistore support
You can specify the store view for each request type and status.
We use this EVERY DAY!
Necessary for ecommerce
Anyway, the module helps us greatly to deal with RMAs. Our customers have a clear understanding of how to make a request and a number of their calls has been greatly decreased.
Very useful for us
Good overall, options for automated processing would be a +
Not a big issue, you would have to do it anyway during the request fulfillment, but an option to automate a couple of things wouldn't hurt
Ideal for managing returned goods
P.S. it’s very well documented.
Good RMA, Needs Improvements
I love it!
Great Extension. Works out of the box
A must have addition for any ecommerce site
Great Modification for RMA's.
No more manual returns and missed customer service
Look at the cost benefit in terms of man hours saved
Brilliant! Simple and easy to use yet very powerful.
Top marks for this extension!!!!!
But this has replaced most of our daily RMA check, which we are currently using google gmail to do.
With this, we no longer need to verify the order, and this streamline and make our job faster and better
Customers often sent returns with no documentation, cross referencing them against orders was difficult and keeping abreast of the email logs was problematic
This extension solved all those issues and the installation service was painless
Great customer serviced too
Just what I was looking for!
Because of their customer service and great products, I've already bought 3 extensions and looking into investing into a 4th. Great company!
Great extension and support!
The guys from AW were friendly and offered a customization for FREE!
Makes magento complete
Can't ask for more
100% worth its money
The guys from Ahead made even some free customization for me in regards to admin not receiving emails for event changes triggered by admin, by default this was not enabled. Now they made it working for me.
I use this module so the warehouse shipping my goods is able to manage the RMA's for me and I keep up to date with email notifications. For instance if a customer needs a refund and the package arrived in good state at the warehouse they put the status to "Ready for refund'' and I make the actual refund.
I have now 3 modules from Ahead works and for all modules I got equal great and fast support.
Keep up the good work there!
100% worth its money
I had some issue with admin notification not being send if the status change was triggered by admin and Ahead works support made that working for me without any costs. Their service and communications are great. I will come certainly back for more after the 3 I have now purchased.
effective and organized
Simply and Effective, as always
Makes Life Easy
The ability to create an RMA in the backend of Magento is great for customer service representatives. Having a single organized place to track all returns has made our life much easier since installing this extension.
Knowledge Base Articles
- RMA: Finely Adjusted and Efficient Merchandise Return Process
- Enhance Customer Service with RMA v.1.5
- Top 10 aheadWorks Bestselling Extensions of 2013
- Control the Refund Process and Make It Less Painful with RMA 1.4 version
- Improve your Magento store with updated modules!
- Encourage Your Visitors to Spend More and Provide the Highest Standards of Customer Service
- Easily track and process returns and replacements
- RMA User Guide now available for Download
- Take your customer service to the next level
- Welcome the 1.0.1 version of the RMA extension
Magento Editions Compatibility:
- Community: 22.214.171.124 - 126.96.36.199
- Enterprise: 188.8.131.52 -184.108.40.206