Worked straight out the box and great support
Worked straight out the box though I needed a little help getting it installed correctly due to having to change some files that I couldn't find - basically due to my skin. They sorted it quickly without complaint - you really can't fault their customer service. They also helped with some questions about styling I had too.
The extension works well too, the only thing I'd like to see if some option to "hide" the actual form/questions/answers but have a button/heading that when clicked on expands the module on the product page. 8/10 for extension, 10/10 for support
Reduce customer service phone calls
Installation was a breeze. The ability to manage question/answers from within the Magento Admin is a huge timesaver. The number of phone calls and emails that our customer service department receives (asking the same questions over and over again) has been nearly cut in half. Recouped the cost of this addon in just a few days.
Great extension and fast reply
great product and fast reply, enhance customer experience, increase trade.
This is really helping extension and works like a charm. It only lacks on the insertion of Anchor (<a href=""></a>) labels. They do not work, only the direct link (http://www.b.com). I hope you can fix it on next update as it's must due our SEO needs.
Very uself on product page
Greatly improve the interaction of buyers and merchants.
Easy for SEO and adding to the FAQ database per product.
This extension rocks! Makes it so much easier for a customer to ask a question about a product. And I'm guessing, it makes it more likely they will ask a question then just leaving the store because they couldn't find their answer.
Plus, there are so many basic questions that we get over and over again. So for these, we simply enter the questions here and then answer them. Makes it so much easier on our customer service team.
One thing that would be nice would for for this extension to be fully integrated into the Product page. Right now, it can show 5 or 10 questions on the product page, but if there are 25 product questions, there aren't Next buttons on the product page to show the rest of the questions. (On the actual product questions page there are these next buttons. It would be nice to have these toolbar on the Product page as well if possible).
Overall great extension. Very worth the money.
Let you customer help you with your site content
I've just gotten this up on my site recently and my customers are just starting to find it and use it. It is really nice because customer tend to ask the same questions over and over. This way, they can go to ask the question right there on the product and find that it has already been answered for them. Plus new questions create tickets in Help Desk Ultimate, so that is nice too.
Bought this together with Help Desk Ultimate. Integration was great, but may cause confusion because you have two places to reply to customer inquiries. So we turned of Help Desk integration and answer question directly using the module. Private and Public feature are great. It's been more than six months now and it works great.
Cool Gadgets at Great Prices
Used regularly on my site www.network-ed.com.au
Great extension - it is used by customer regularly and forms a growing product info questions to refine our abstracts.
Intelligent, userfriendly extension
The idea behind this extension is full customer support. What we like most about this ist that users can see other users' questions, so we don't have to answer the same questions over and over again. What we also find good is that people don't have to scroll down the whole page to find that "Ask a question" Link. It is easy to find but yet discreet. We love it!
product FAQ on the go
as more customers ask questions, you start to build a product FAQ and it greatly speed up end user decision to finally make a purchase. this extension should have been bought long time back. we only bought it yesterday. i have not integrated it yet, but i am sure it will be no problem as Aheadworks is one of the best extension company who are reliable for support. i buy extensions at times from magento connect from other extension sellers only to see the guy to be not in business anymore. which is really frustrating.
Support is so much easier
Before we where asked about products without being given any specs like SKUs and the back and forth cost us sales with this, questions usually get resolved on the first response. I definitely recommend this.
Great extension and support..
I'm really happy with this extension. My site now feels like my ebay store where all my products now have questions and answers..
I had a few issues getting this to work at first.. Then the ahead works support got it working in no time and even set it up for me in it's own tab on my product page.. Great support goes along way..
Better than the Rest
This is the best Product Questions extension out there. I know because I tried the others.
The best part about this extension is that the great support team helped me to integrate the product questions into my product tabs.
Product Questions is a great way to gather user-contributed content alongside user reviews.
This extension is just awesome! Installed very easy and customers began using it immediately! This is great for user-generated content for your site!
Great extensions to improve your business
I use this extension for couples of week. It is amazing experiences to have it. I highly recommend it to every magento shop. you must love it!
If your store is already making sales, then just get this extension.
Before we installed this extension, we received many similar questions from different customers, as well as questions where we were not certain which product the customer was referring to. This wastes time. So we purchased this extension.
Within 24 hours of installing this extension, our customers started submitting product questions. We tested the reply template a few times to get it right, then started answering questions. A tip - our reply email to the customer does not actually display the answer to the customer's question. Instead, it gives them a link back to the product page, and they can see their answer on the Product Question section. The goal is to bring them back to the page and give them the opportunity to press the "Add to Cart" button. Before long, some of our products had 10 to 20 questions from customers.
Questions generated by actual customers and your answers to those questions can help your image as a seller. Customers need to see interaction between the seller and other buyers, as well a preview of the quality of service you will provide if they have a question after a sale.
This extension has paid for itself, in both increased sales as well as time saved from answering the same questions repeatedly. I recommend this extension very highly!
It is really must have
Professional and stable extension, it really helps, recommended, professional install service!
Terrific Extension to interact with your Customers
Works great with 1.4. We had customers asking questions via the contact us form or via email. Many times the questions were the same. Now we can answer questions from our prospective customers and publish our own questions and answers too. Thanks Aheadworks. Great customer support as well.
Perfect way to capitalize your customer's questions
Many of my customers ask the same questions over and over again, and I found this to be a very cost-effective way of automating this tedious task. Now, I can just tell people to go check out the product question page, and all their questions are answered. And BTW, the support was fast and comprehensive. They just took my FTP information, and the next morning, it was fixed. Thank you for the great product.
Great Knowledge Base Builder
Our company is asked the same questions about products on a regular basis. Rather than lumping the answers into a big blob of text at the bottom of the product detail page, we now have this module that allows us to answer the question once for everyone to see. Big time saver!