Customer Service
Terms & Conditions
By purchasing any product (Software) from aheadWorks Magento Themes and Extensions Store you agree to the following (Agreement):
- We are the copyright holder of the Software. The Software or a portion of it
is a copyrightable matter and is liable to protection by the law. Any
activity that infringes terms of this Agreement violates copyright law and
will be prosecuted according to the current law. We reserve the right to
revoke the license of any user who is holding an invalid license.
- You may not use any part of the code in whole or part in any other software
or product or website.
- You may not give, sell, distribute, sub-license, rent, lease or lend any
portion of the Software or Documentation to anyone. You may not place the
Software on a server so that it is accessible via a public network such as
the Internet for distribution purposes.
- You are bound to preserve the copyright information intact, this includes the
text/link at bottom of templates.
- We reserve the right to publish a selected list of buyers of our Software.
- We will not be liable to you for any damages (including any loss of
profits/saving, or incidental or consequential) caused to you, your
information and your business arising out of the use or inability to use
this Software.
- We are not liable for prosecution arising from use of the Software against
law or for any illegal use.
- If you fail to use the Software in accordance with the terms and conditions
of this License Agreement, it constitutes a breach of the agreement, and
your license to use the program is revoked.
- aheadWorks Co. reserves the right to change this license agreement at any
time and impose its clauses at any given time.
- License agreement remains effective until terminated. We retain the right to
terminate your license to use the Software at any time, if in its sole
discretion, you are not abiding by the terms of the Agreement, including,
but not limited to, obscuring or removing any link or copyright notice as
specified in this agreement. You may terminate it at any time by destroying
all copies of the Software. Termination of this Agreement does not bind us
to return you the amount spent for purchase of the Software.
- If you continue to use the Software after aheadWorks Co. gives you notice
of termination of your license, you hereby agree to accept an injunction to
enjoin you from its further use and to pay all costs (including but not
limited to reasonable attorney fees) to enforce our revocation of your
license and any damages suffered by us because of your misuse of
the Software.
Upgrades
We provide our customers with free upgrades of the product they buy, limited to the product version branch. It means, that buying a product version N.x gives right to receive free updates for the version brunch N. (N.x, N.x.x).
After an update is available all buyers can download it from "Downloadable products" area when logged in. Besides, an email notification is sent stating new version availability.
Email Address
E-mail address must be valid because it will be used for communication purposes. It is strongly recommended to use the e-mail address associated with your company.
Free emails can be used for registration and checkout process, but orders placed using free email service addresses will be checked more thoroughly and may take longer for activation as a result.
Download
All products are available for download since the payment has been acceepted and verified. If you can't download a product please check status of your payment via payment processor interface.
Refunds
To ensure your protection we offer 30-day money back guarantee for ALL our software products. If you are dissatisfied with your product during 30 days after the purchase for any reason, you can receive a full refund.
To request a refund please
submit a request containing your Transaction ID.
Please note, we do not provide money backs on installation and customization services.