We are happy to announce that the Advanced Newsletter User Guide is available for downloading now! The User Guide is intended for the Advanced Newsletter extension users as well as for those who only planning to purchase this aheadWorks software.

This User Manual aims to explain in layman’s terms how Advanced Newsletter works. It introduces you to the software settings and gives you detailed and illustrated description of the following aspects:

• Advanced Newsletter configuration
  This Guide will help you to escape any difficulties while setting up the Advanced Newsletter extension.
• Managing segments
  Find out how to add new segments and edit the existing ones. From this section you will learn how the default subscription works as well.
• SMTP configuration
  The User Guide describes how to create and configure a third party SMTP server.
• Auto-managing rules
  If you don’t know how to set up auto-managing rules, this section is exactly what is worth reading.
• Managing subscribers
  Learn how to edit, add new and synchronize your subscribers with MailChimp.
• Customer’s subscriptions
  With this section you will be able to look at the extension work from customers’ point of view.

Download the Advanced Newsletter User Guide right now from the extension page!

Stasia News Advanced Newsletter, User Guide

The Advanced Menu User Guide is designed to help you get the most out of the wide functionality available to you in the Advanced Menu extension. The Guide introduces you the essential features of this aheadWorks module and provides instructions on Advanced Menu configuration.

Being at the same time step-by-step software manual and the illustration of menu types’ appliance, the Advanced Menu User Guide will definitely become your partner in setting up Advanced Menu for your online store.

Please feel free to download the User Guide in PDF from the Advanced Menu page.

Stasia News Advanced Menu, User Guide

The new version of the Help Desk Ultimate extension offers you advanced multistore support! Now with a new possibility to create multiple email gateways you can add as many gateways as you need. Moreover, you can assign these gateways to departments what gives you an ability to perfectly tune your support workflow and considerably reduce time on tickets managing.

One more feature which makes work with tickets more flexible is ticket priority. This new option allows you to specify the level of ticket urgency when you for example, reassign ticket to other department. With status changes history feature you will be able to trace the history of all communications!

Tired of spam emails? The improved anti-spam system of Help Desk Ultimate 2.6 can secure help desk departments from losing on unwanted messages processing. Stop the flow of unsolicited emails and receive the help desk tickets only!

Check out other features we’ve prepared for this release

New features implemented in Help Desk Ultimate 2.6:

• Advanced multistore support
• Multiple email gateways support
• Advanced Product Questions extension integration
• Improved auto-submitters protection
• Incoming mail attachments support
• Tickets priority
• Offensive ticket ID filtering
• Variables parsing in departments templates
• Status changes history
• Tickets grid view speedup
• SQL queries optimization
• “Total” field in departments statistics
• Multistore support for departments statistics
• New log format – database instead of files, with ability to see the logs in admin grid
• Log auto-clearing
• New data storage algorithm
• External ticket view is now single-column
• Cron processes start control system, helps to avoid server overloads

The following bugs have been fixed:

• Memory limit bug
• 100% php load in some cases while receiving messages from gateway
• Bot protection sometimes treats human as a bot
• “Headers already sent” error
• Some template files are not compatible with disabled PHP short tags
• Tickets are not auto-assigned to departments in some cases
• seed.phtml is not IE8 compatible
• Wrong email for tickets parsed from Product Questions
• Wrong date appears if ticket status was changed from the list view
• Simple filters are very slow
• Minor security fix with attachments
• Creation of new tickets from email can’t be turned off

As you can see Help Desk Ultimate has become even more flexible and a bulk of new possibilities has been added. That’s why we’ve developed Help Desk Ultimate User Guide which will help you to set up this aheadWorks extension maximally efficiently for you online store. In the Guide you will find out how to manage departments and tickets, learn how to integrate the Product Questions extension and standard Magento Contact Form, get the illustrated description of gateways and cron configuration, and much more.

To download free User Guide in PDF and find more information about Help Desk Ultimate, please visit the extension page.

Stasia News, Updates Extensions, Help Desk Ultimate, User Guide

A report is a snapshot of your business. Properly generated report is a forecast of future sales trends. Unfortunately the native Magento Sales report doesn’t allow you to make a thorough and detailed analysis of your selling activity. But with the Advanced Reports extension by aheadWorks you can have a better insight into your sales performance.

Advanced Reports are similar to native Magento reports and no special training, knowledge and efforts are required, but we have still developed and released “Advanced Reports” User Guide as a sign of careful attitude to our customers. From the Guide you will learn how to set up the extension and configure charts according to your needs, you will find the step-by-step description of each report making and the customary set of images completing the whole picture of the extension settings.

You can download the User Guide in the PDF format and get more information about the extension from the Advanced Reports page.

Stasia News, Tutorials Advanced Reports, User Guide

Our motto is simple: enlarge your store functionality and enjoy the increase of popularity. The aheadWorks Guides tell you how to configure the extensions and give you hints how to improve the functionality of your store using this or that module. RSS Reader User Guide is not an exception.

The Guide includes not only the description of the module settings but the examples how to place RSS block on different category pages and make it look like, for example, native Magento blocks of the Default theme.

You can also find the information which shows you that RSS Reader fulfills more functions than it may seem at first sight. To make sure you can download the Guide in the PDF format from the RSS Reader page.

Stasia News, Tutorials RSS Reader, User Guide

Product Questions User Guide is the next item in the list of visual aids for aheadWorks extensions. The Guide considerably simplifies the Product Questions configuration. You can find the detailed description of each step of the extension settings there. The illustrations serve the purpose of the visualization, they make the description more understandable. The PDF format and small size of the document make the Guide available for everybody.

To download the User Guide please visit the Product Questions page.

Stasia News, Tutorials Product Questions, User Guide

On Sale User Guide will teach you how to attract more customers’ attention to any product using the On Sale extension. The Guide includes the illustrated description of setting up any types of labels – for products with special price, new products and any custom-defined product. Those users who are experienced in CSS can find the information how to change label text style in .css files.

The Guide is worked out in such a way that the detailed description of each step is given for every label type settings, thus you can open the required chapter and find all the necessary information there without coming back to the extension general configuration.

You can download the Guide on the On Sale page.

Stasia News, Tutorials On Sale, User Guide

The users of Advanced Reviews and those who are thinking of the extension purchasing gain a new advantage: User Guide. A large 16-page manual allows everyone to set up the module in accordance with his/her own needs without much time and effort expense. 16 interface screenshots will make the process of setting up easy and understandable for everybody.

Please visit the Advanced Reviews page to download the User Guide.

Stasia News, Tutorials Advanced Reviews, User Guide

Refer a Friend extension enjoys great popularity. That’s why we decided to create a guide with detailed description of each step of extension configuration and the examples of different rules creating and triggering.

You can download the Refer a Friend User Guide in the PDF format on the extension page.

Stasia News, Tutorials Refer a Friend, User Guide

Checkout Promo allows to display promo blocks basing on rules given. The blocks can be shown on Shopping cart and/or Checkout pages.

Every rule has one condition or a combination of them. The rule will be applied in case when the condition is met. You can set conditions of different type, e.g. quantity of products put in the cart, certain total price of the products in the cart, product brand, size, color, etc. As far as the customer adds products meeting the flexible conditions of the rule to the cart, the rule will be applied and the promo block will be displayed on the Shopping Cart and Checkout pages.

You can set several conditions for one rule. That’s why it is very important to set logically correct conditions – otherwise the rule won’t be applied.

If all the settings and conditions are set correctly, your customer, having the products put in the cart, can see such a promo block:

The Shopping cart

Checkout page

To get such a result follow the steps described below.

At first go to Rule information tab. The interface here is similar to Magento’s native “Shopping Cart Rules” so it should be familiar to you.

1. To create new rule go to Promotions->Checkout Promo Rules.
2. Click Add New Rule button.
3. Enter the rule name (required) and its description (optional).
4. Set status to Active.
5. Select websites to apply the rule to.
6. Define customer groups which will be able to see the promo.
7. Set the time period of rule acting. If you leave the date range empty the rule will be enabled as soon as it is created.
8. In case when several rules exist, you can set rule priority.

The result of your actions should be similar to this:

The second tab is Conditions.

You are to set the conditions for rule to be applied. You can set as many conditions as you like.

In this guide we limited ourselves to 1 condition:

Actions is the last tab here. You can define the actions when the rule is met.

1. Select the existing CMS block or create a new one (see below).
2. If you have several rules you are able to stop further rules processing.
3. Define whether to display the block on the Shopping cart and Checkout progress pages or not.
4. Click Save Rule button.

If you want to create a new block and insert there some HTML and CSS elements or images, follow the standard steps of a New Block Creation.

1. To create a new block go to CMS->Static Blocks.
2. Click Add New Block button.
3. Type in the block title and its identifier.
4. Select the store if necessary.
5. Set status to Enabled.
6. Enter the block content. You can insert plain text as well as HTML and CSS elements and images.
7. Click Save Block button.

Now when you’ve carefully put the data in all necessary fields, set statuses to Enable and defined correct conditions, make the order which will meet the defined rule and go to cart to enjoy the results of the work done.

Then click Proceed to Checkout where you will also see the promo block

If the promo block is not displayed check the conditions and block/rule status.

Stasia Tutorials Checkout Promo, User Guide