The Customer Purchases extension by aheadWorks is one the best valued software in our store. Today we can proudly proclaim that the new version of this module has been released and now you can get the information not only about the purchased item, but even find out the discount amount applied to it!

Want to know the total sum of the product bought without regard to discount? The new Row total field calculates this amount automatically.

Try how the new version of the extension works in the Customer Purchases Demo on the extension page.

Stasia News, Updates Customer Purchases, Extensions

The Portuguese say: “A good year is determined by its spring”. If what is said is true, this year bids fair to be extension-rich for aheadWorks!

We can happily admit that we have entered this spring with a budget of fantabulous news – a bulk of new extensions, a set of new Advanced Reports Units, a deal of user guides and a number of software updates – and today we are in a hurry to share all this information with you.

New Extensions

Previous/Next

Enhance your store navigation and avoid additional pages loading with the Previous/Next extension from aheadWorks! Now your customers can shift from one Product page to another with 1 click of the Next or Previous link!

The Previous/Next extension features allow you to greatly improve your online store usability:

• Adding 3 controls on Product page: Previous / Back / Next
• Ability to use product and category names in your links
• Ability to set images instead of links
• Customers can use keyboard navigation (ctrl+left, ctrl+up, ctrl+right)
• Ability to loop previous / next product name in product page
• Product and category names can be truncated to any length you want. You can also use any ending you like after the truncated name
• Customizable links position

Please find more information about Previous/Next on the extension page.

Home Tabs Pro

The Home Tabs Pro extension by aheadWorks is a perfect solution for those who have ever thought of broadening standard Magento Main page possibilities. The extension allows you to display most popular products at the Home page of your store in a comfortable and neat way.

At the Home page of your online store, customizable tabs display automatically generated list of top items: Top Sellers, Top Rated, Most Reviewed, Just Added and Wishlist Top.

Some other Home Tabs Pro advantages are the software’s:

• Flexible tabs positioning
• Configurable tabs
• AJAX loader customization

Please find more detailed information about this aheadWorks extension on the Home Tabs Pro page.

Automatic Products Callouts

The Automatic Product Callouts extension introduces top product sets organized in blocks in any place of your site. The most common usage is having completely automatic category landing page with top products from this category, but you can use the extension in any other place of your site as well.

With Automatic Product Callouts you gain a set of the following features:

• Best Selling, Top Rated, Top Searched and Top Viewed automatically retrieved product sets are supported
• Ability to insert blocks via CMS static block
• Full configuration control from admin panel
• Any configuration parameter can be changed by defining CMS block variables
• Own extension cache to reduce page load time
• Store or category level product selection restrictions

If you need more information, you can find it on the Automatic Product Callouts page.

Delivery Date and Notice

The Delivery Date and Notice extension from aheadWorks adds new value for physical goods stores – now your customers can specify preferable delivery time and leave notice for a postman when purchasing in your store!

Delivery Date and Notice offers you a number of essential features including:

• Orders can be sorted/filtered by delivery date at backend
• Customer can define delivery date. If no delivery date is specified – the nearest available date is used
• Customer can specify delivery/postman notice
• Customizable time after which same-day delivery is unavailable
• Easy-to-tune and flexible unavailable dates/days configuration tool
• Minimal interval between the order and delivery date

View screenshots and demo on the Delivery Date and Notice page.

Custom SMTP

Custom SMTP is a must-have extension both for store administrators and developers. It makes you no longer dependent on your local server mailing software. Now YOU define whether to send emails from custom SMTP server, localhost or don’t send them at all.

The main Custom SMTP features are the following:

• Custom SMTP server usage
• Custom port, authorization type, secure protocols support
• Log of all outgoing emails
• Possibility to view any outgoing email

To view the complete list of features please visit the extension page.

Advanced Reports Units

Users Wishlists

The Users Wishlists report allows you to observe which products have been added to customers’ wishlists. Moreover, you can find out when the product has been added and how many days this item is in the wishlist.

Sales by Coupon Code

With the Sales by Coupon Code report type you can get the complete information about orders made with coupons usage. This is a perfect way to analyze promotions results.

Sales by ZIP Code

The Sales by ZIP Code report displays sales data grouped by ZIP code. This is a kind of geographical report which allows you to analyze the sales in different parts of your city, state or the whole country.

New vs. Returning Customers

The New vs. Returning Customers report allows you to make a comparative analysis of new customers who made the 1st order during the selected period with returning customers who made the 2nd and more orders within the same time.

Sales by Payment Type

The Sales by Payment Type report displays sales data grouped by payment methods. This report type allows you to analyze how customers prefer to pay for their purchases in your store.

New User Guides

Advanced Menu User Guide

The Advanced Menu User Guide is designed to help you get the most out of the wide functionality available to you in the Advanced Menu extension. The Guide introduces you the essential features of this aheadWorks module and provides instructions on Advanced Menu configuration. Being at the same time step-by-step software manual and the illustration of menu types’ appliance, the Advanced Menu User Guide will definitely become your partner in setting up Advanced Menu for your online store.

You can download Advanced Menu User Guide from the extension page.

Help Desk Ultimate User Guide

The Help Desk Ultimate User Guide will help you to set up this aheadWorks extension maximally efficiently for you online store. In the Guide you will find out how to manage departments and tickets, learn how to integrate the Product Questions extension and standard Magento Contact Form, get the illustrated description of gateways and cron configuration, and much more.

To download free User Guide in PDF please visit the Help Desk Ultimate page.

Updated Extensions

Product Questions

Want to make your customer communication interactive? If you like to communicate about your product with your customer, rather than to your customer, then the “Product Questions” extension is the solution for you! Let your potential customers ask you product-related questions on the product page itself. Answer them right there – and resolve their doubts. Benefit from the 2-way contact: engage with the website visitors and use that dialogue to attract and convert more prospects.

Current version: 1.3
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new (main changes):
   + Multistore support
   + Question sorting by date and helpfulness
   + An ability to get subscribed to newsletter from the “Ask a question” form (integration with aheadWorks Advanced Newsletter extension)
   + Show last X questions when displaying Product Questions block on Product page
   + Ability to send auto-responding notifications to customers
   + Ability to disable asking questions and helpfulness rating for guests
   * Short tags in templates
   * ‘aw_’ prefix added to table name
   * Module disabling from backend fix
   * Minor changes

View the complete list of features on the Product Questions page.

Help Desk Ultimate

Help Desk Magento extension by aheadWorks is a perfect customer care and support solution for ecommerce sites based on Magento.

Current version: 2.6
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new (main changes):
   + Advanced multistore support
   + Multiple email gateways support
   + Advanced Product Questions extension integration
   + Tickets priority
   + Offensive ticket ID filtering
   + Status changes history
   + New log format – database instead of files, with ability to see the logs in admin grid
   * Minor bug fixes

Please find the complete changelog on the Help Desk Ultimate page.

Follow Up Email

Never loose a customer after a sale, stay in contact with people who are most likely to be interested in another purchase. Use follow up emails to get opinion about the products a customer has purchased, request a feedback, offer related items, send attractive discounts and promotions, and anything else you could imagine.

Current version: 3.1.3
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   * Sale amount condition reset when editing rule in IE
   * Customers details messed in the queue
   * Unquoted expressions in back quotes in template filter
   * Incorrect work of ‘View Rule’ action in the Link Tracking grid
   * Impossible to configure Email chain of the rule in IE
   * Unexpected redirecting when clicking the ‘Send now’ or ‘Cancel’ button in the Email preview window in IE 7/8
   * ‘Send only to newsletter subscribers’ rule option for unsubscribed customers
   * Link tracking page crash when applying filter in grid
   * Minor changes

Find more information on the Follow Up Email page.

Advanced Reports

Improve the functionality of native Magento reports and create a complete picture of your business situation with Advanced Reports!

Current version: 2.0.5
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   + Enhanced Sales report in Advanced Reports
   + Pre-defined ranges are not available in Magento Reports anymore
   * Calendar.setup error for Sales Report
   * Filtering doesn’t work in Opera
   * Filtering doesn’t work for “store”, “datetime” and “select” column types
   * Sorting for report without data error
   * Standard php “strptime” function is not used anymore
   * Varien_Object() error for Magento v.1.2.0.2

Please find the complete list of Advanced Reports features on the extension page.

Automatic Related Products

Automatic Related Products is extremely flexible extension which allows you to forget about outdated way of adding related products. Define the rules for products selection and let this software populate the block automatically! You can specify the following fetching options – random, last added or lexically similar products; their location – from the current store or current category only, or restrict in-stock only items to be retrieved. You can even specify a certain price range!

Current version: 1.0.2
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   + Ability to specify the price for which will be applied price condition
   * URL rewrite doesn`t work
   * No related products on direct product page
   * Product in several directories

If you need more information about this extension, visit the Automatic Related Products page.

Blog

If you are you looking to integrate a blog into your Magento-based online store, the Blog extension by aheadWorks is the exact software you are looking for.

Current version: 1.0.15
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   + Switchable categories ID in blog post URL
   + Switchable menu categories
   * SQL error while retrieving posts for store on frontend fixed
   * Post is accessible from inaccessible store fixed
   * Hardcoded labels
   * Generating sitemaps that don’t respect the multi website structure of Magento installation

Promotion of the Month!

This month you gain an exceptional opportunity to get for incredibly low price a powerful combination of Advanced Reports & Units attachments and save 30% for a purchase!

Everything you should do is to:

1. Click here to add Advanced Reports and all Units to the shopping cart
2. Enter the following coupon code: MARCHREP30OFF
3. Get a $108.30 discount!

Don’t miss a chance to create the overall picture of your business situation and get a discount in addition! Just imagine – you get a complete set of reports covering all possible aspects of your current activities and pay only $252.70 instead of $361.00! Whenever else you can save $108.30 and get the best reporting partner as not now?

Hurry up! The offer expires 30 March 2010!

Please don’t forget to visit aheadWorks Forum where you can discuss any topic of interest and find useful information shared by the same aheadWorks extensions’ users as you.

That was a brief review of our new Advanced Reports units, user guides, new and updated extensions. We are always happy to get all kinds of feedback. If you need a new feature in our product or some extension – just let us know – it has good chances to be implemented.

Stasia Newsletter, Updates Extensions

The latest version of the Z-Blocks extension makes the list of block position types more structured and better arranged as the types are divided into groups according to place of block displaying – Default, General, Catalog and product, Product only, Customer, Cart & Checkout.

Moreover, the ‘cart-content-top’ block position type has been divided into ‘cart-content-top’ and ‘checkout-content-top’ what gives you more flexibility while defining a position for block displaying.

With the new version of Z-Blocks you can make blocks with any position visible in certain categories as category restrictions are now applied to custom positioned blocks as well.

The following bugs have been fixed in the latest version:

• Midnight interval
• Time settings taken from server
• Category info loss when editing block content without displaying ‘Categories’ tab in the admin section
• Minor changes

Please find more information about this extension on the Z-Blocks page.

Stasia News, Updates Extensions, Z-Blocks

The changes taken place in this minor release have mainly touched upon the external view of the Automatic Product Callouts block – its vertical and horizontal displaying has been improved and now the block doesn’t differ anyhow from other native Magento blocks.

One more enhancement making the Automatic Product Callouts extension more flexible for configuration and eye-catching for customers is a new item_height variable which allows you to specify the height of the items displayed in the Automatic Product Callouts block and make the block exactly corresponding to your store peculiarities.

You can find more precise list of extension’s features and try how the extension works so as if it has been installed on your computer from the Automatic Product Callouts page.

Stasia News, Updates Automatic Product Callouts, Extensions

Product Questions has become even more feature-rich extension than before. A bulk of new options considerably broaden the software functionality – now you can allow or forbid guests to ask questions and vote helpfulness, limit the number of questions displayed on the Product Page, send auto-responding notifications to customers and much more!

The latest version of the Product Questions extension offers the following new features:

For you

SEO-friendly URLs
Improve your website’s search results ranking with the Product Questions extension!

Disable “Ask a question” form for guests
Don’t want guests to ask questions about your products? Disable this option from admin panel and define a message asking unregistered customers for example to log in or create an account (links are available in the message).

New pre-defined variables for email template
The range of pre-defined variables has been considerably increased – now you can define more objects for email template.

Parse URLs into links when admin replies
The new version of this aheadWorks extension allows you to use in your replies not only URLs but parse them into links as well.

Spam protection
Simple spam protection can secure you from losing time on unwanted messages processing.

Disable helpfulness rating for guests
Product Questions allows you to enable/disable the opportunity of voting question helpfulness for guests.

Limit the number of questions on the Product Page
Show last X questions when displaying Product Questions block on Product page.

Send auto-responding notifications to customers
Immediately provide necessary information to your customers or let them know that you will get back to them at preset time intervals. Anyhow auto-responder option reduces your time and heightens customers’ loyalty.

Multistore support
You can find out from which store the question has been asked.

Magento v.1.4.0.0 compatibility
The extension is now officially compatible with Magento 1.4.0.0

For your customers

RSS feed
Allow your customers to subscribe to a feed and always be in the swim

Question sorting by date and helpfulness
Convenient sorting allows visitors to display the latest or less helpful product questions.

Ability to get subscribed to newsletter from the “Ask a question” form
The Product Questions extension lets your customers to get subscribed to a newsletter directly from the “Ask a question” form – just specify whether it will be standard Magento newsletter or the Advanced Newsletter extension by aheadWorks.

The following bugs have been fixed in Product Questions v.1.3:

• Short tags in templates
• ‘aw_’ prefix added to table name
• Module disabling from backend fix
• Minor changes

Please find more information on the Product Questions page.

Stasia News, Updates Extensions, Product Questions

This minor release makes the Automatic Related Products extension from aheadWorks not only compatible with Magento v.1.4.0.0 but more flexible for configuration. Now you can specify more precise rules for automatic displaying of related products as the software allows you to define to which price type – Regular Price, Special Price or Final Price – the Price condition will be applied.

Besides the following minor bugs have fixed in the latest version:

• Url rewrite doesn’t work
• No related products on direct product page
• Product in several directories

Please, find more information about Automatic Related Products on the extension page.

Stasia News, Updates Automatic Related Products, Extensions

To make the Advanced Reports extension compatible with recently released Magento v.1.4, we refused the idea of making any modifications in native Magento reports and have left them unaffected in the new version of Advanced Reports – reporting period range is not accessible in native reports anymore.

At the same time, one more advanced report has been implemented during the extension upgrading – the Sales report. This report type is the enhanced version of Magento Sales Report which allows you to display sales data on the chart and set up the pre-defined reporting period range.

Besides the New vs. Returning Customers unit for the Advanced Reports extension has undergone several changes. The unit has become not only absolutely compatible with Magento v.1.4, but it has become more informative – the percentage of new and returning customers is now automatically calculated and displayed as well.

Interested? Find more information about the extension and unit on the Advanced Reports page.

Stasia News, Updates Advanced Reports, Extensions, Unit

Thomas J. Watson said: “Whenever an individual or a business decides that success has been attained, progress stops”. We strongly believe that such thoughts never cross your mind as we do our best for you haven’t given up improving and developing your business and the traditional quick overview of our work done within the last month is the best proof.

We would like to start with the hottest news of January 2010 – since version 2.0 the Advanced Reports extension supports units attachment what means that you can set up this aheadWorks module for your store and add the reports YOU need:

Advanced Reports Units

Sales Statistics

The Sales Statistics features average order amount and average item cost data. This information is displayed on the chart. The other sales data (the number of orders, items, subtotal, tax, discounts, etc.) is reflected in this report type as well.

Sales by Manufacturer

With the Sales by Manufacturer report you can learn how many products of a certain manufacturer have been bought for a defined period of time.

Customers by Country

The Customers by country report displays sales data grouped by country. This report type allows you to compare the total number of accounts created in your store for a certain period of time with the quantity of accounts from which orders have been made.

New Forum Topics

User contributions

If you have a customization for our extensions and you would like to tell about it to other people – you are welcome to our forum. There is even a new topic added exactly for that purpose – User contributions. We believe that your ideas – especially localizations and code updates – can be really valuable and helpful for other store owners.

Blog extension by aheadWorks

We are glad to announce that everything concerning free Blog extension can be discussed in our Forum, namely in a new topic devoted especially to this software – Blog extension by aheadWorks. You can touch upon any item you are interested in:

• General Questions
• Feature Requests
• Bugs
• User Contributions

Feel free to express your thoughts in the Blog extension by aheadWorks topic of our forum.

New User Guides

Subscriptions and Recurring Payments User Guide

The Subscriptions and Recurring Payments User Guide makes the work with this aheadWorks extension much easier. In addition to covering all moments of the extension functioning – Subscriptions and Recurring Payments configuration, managing subscriptions, subscribers and subscription products, etc. – you will find out how to manage subscriptions for customer’s part.

You can download the User Guide from the Subscriptions and Recurring Payments page.

Follow Up Email User Guide

Follow Up Email is quite configurable and flexible extension with a bulk of different settings. The User Guide has been developed to become your irreplaceable helper in the Follow Up Email extension configuration, managing rules for emails, creating new email templates. The Examples chapter of the Guide will lead you from different rules and templates creation till test email sending. Screenshots perfectly serve for settings illustration and self-control – you can always check what you have done and what should be done.

To download Follow Up Email User Guide in PDF, please visit the extension page.

Updated Extensions

Advanced Reports

To assist your company in achieving success in today’s fast-paced, competitive global marketplace, the Advanced Reports extension by aheadWorks is ready to be your reporting partner. Not only does this Magento extension allow you to obtain more sales information than ever before, but you can also use the information you cull to better draw conclusions about the status of your business.

Current version: 2.0.2
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   + Line “Total” for all Advanced Reports
   + Sales Report filtering
   + Unit’s Engine
   + Sales Report redesigned
   + Products by Customer report
   + Magento Enterprise compatibility
   * Small resolution formatting
   * All Advanced Reports sorting
   * Sales Report crash for deleted product
   * Reports by month fix
   * Currency fix
   * Sales by Product optional products correct display

You can view all Advanced Reports features on the extension page.

Advanced Newsletter

Building upon all the inherent newsletter functionality that Magento offers, the feature-rich Advanced Newsletter equips you with a newsletter subscription and management system that will catapult your sales to greater heights. From newsletter sign-ups, mailing list creation and audience segmentation to the eventual mailing of the newsletter, Advanced Newsletter gives you everything you need to get the highest ROI from your newsletter marketing.

Current version: 1.2
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   + Ability to insert subscription button/form via CMS block
   + Phone and Salutation fields added to subscription form
   + Delete, Subscribe and Unsubscribe admin options for subscribers
   + Adding and Editing subscribers from admin area
   + MailChimp unsubscription synchronization
   + Automated customers subscription basing on admin-defined rules
   + Multistore support
   * New customer were subscribed without considering subscription checkbox
   * Proper segment selection in customer area
   * Many minor JavaScript fixes and optimizations
   * Import of existing subscribers that were imported but not subscribed
   * Bug with ability to create duplicate of segment with the same code
   * Synchronization button works correctly with multistore now
   * Correct work with https
   * Minor bugfixes

To get whole list of features please visit the Advanced Newsletter page.

Product Updates Notifications

With the Product Updates Notifications extension from aheadWorks Co. you can alert your existing and potential customers updates about new products added to your store, new stocks and special offers. What’s more, customers opt-in to receive the updates they want, so you know that your notifications are going to a highly receptive audience.

Current version: 1.1.1
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   * Javascript fix (incorrect “punDetect” variable declaration)
   * Usage of prefixes in database table names
   * Correct work with https

To get the list of Product Updates Notifications features please visit the extension page.

Follow Up Email

Follow Up Email is a powerful auto-responder and customer relationship tool that helps to keep your site in the customer’s mind always. Use this automated email follow up extension and you’ll never lose track of your customers even if they have abandoned their shopping carts.

Current version: 3.1.2
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   + ‘New customer signup’ event
   + New ‘Decimal’ template filter modifier
   + Event cancelling by customer email only (not by email and initiator object)
   + Schedule more then one email on the same time
   + Mail encoding is UTF-8 now
   * url_resume in Multistore mode
   * Grouped products condition on order and cart-related events
   * BCC field is always empty in email preview
   * The URL generated via url_resume doesn’t consider the store in Multistore
   * Sending test emails with empty test object IDs fields
   * Sending test emails on ‘Customer birthday’ event
   * Send E-mail from the Mail Log with certain conditions

You can view all Follow Up Email features on the extension page.

Minimum Advertised Price

With the Minimum Advertised Price extension, you can now sell your advertised products at the price you want, even if it is considerably lower than the minimum stipulated price. This is an extension that keeps everyone happy: your manufacturer/supplier because you are seen to adhere to their guidelines; your customers, because they get products cheaper; and of course, you happy, as more sales roll in with the lower prices.

Current version: 1.1
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   + Configurable product support
   * Tiered prices disappear
   * Price of some product disappear
   * Minor changes

To learn the whole list of Minimum Advertised Price features please visit the extension page.

Subscriptions and Recurring Payments

Subscriptions and Recurring Payments extension from aheadWorks Co. adds a host of features to native Magento capabilities so that you can accept recurring payments and sell subscription products more easily and efficiently. Simply add this capability to add recurring revenue stream to your business model for products as diverse as info-products, software or bottled water.

Current version: 1.2.1
Upgrade: recommended from any previous versions
Upgrade cost: free for all versions
What’s new:
   * It’s available to add product to cart from grid view even if product requires subscription options
   * Magento clears quotes after N days and subscription loses billing and shipping addresses
   * ePay 0.00 transaction payment fee is displayed on order page for recurring orders
   * Subscribers list exporting error

Please find more information on the Subscriptions and Recurring Payments page.

Promotion of the Month!

Only during this week buy the hit of the season – the Advanced Reports extension – and get 25% off! Everything you should do is to use the following coupon with this product in your cart:

ADVREP25OFF

Don’t hesitate – the offer lasts till February 14, 2010! Hurry up to get a complete picture of your business situation at a give-away price!

That was a brief review of our new user guides, Advanced Reports units, forum topics and updated extensions. We are always happy to get all kinds of feedback. If you need a new feature in our product or some extension – just let us know – it has good chances to be implemented.

Thank you for being with us and good luck to your business,
Sincerely yours,
aheadWorks Magento department

Stasia Newsletter, Updates Extensions

This is a bug fixing release with the following changes:

• Customers details messed in the queue
• Unquoted expressions in back quotes in template filter
• Incorrect work of ‘View Rule’ action in the Link Tracking grid
• Impossible to configure Email chain of the rule in IE
• Unexpected redirecting when clicking the ‘Send now’ or ‘Cancel’ button in the Email preview window in IE 7/8
• “Send only to newsletter subscribers” rule option for unsubscribed customers
• Link tracking page crash when applying filter in grid
• Minor changes

Please, find more information about Follow Up Email on the extension page.

Stasia News, Updates Extensions, Follow Up Email

The new version of the Help Desk Ultimate extension offers you advanced multistore support! Now with a new possibility to create multiple email gateways you can add as many gateways as you need. Moreover, you can assign these gateways to departments what gives you an ability to perfectly tune your support workflow and considerably reduce time on tickets managing.

One more feature which makes work with tickets more flexible is ticket priority. This new option allows you to specify the level of ticket urgency when you for example, reassign ticket to other department. With status changes history feature you will be able to trace the history of all communications!

Tired of spam emails? The improved anti-spam system of Help Desk Ultimate 2.6 can secure help desk departments from losing on unwanted messages processing. Stop the flow of unsolicited emails and receive the help desk tickets only!

Check out other features we’ve prepared for this release

New features implemented in Help Desk Ultimate 2.6:

• Advanced multistore support
• Multiple email gateways support
• Advanced Product Questions extension integration
• Improved auto-submitters protection
• Incoming mail attachments support
• Tickets priority
• Offensive ticket ID filtering
• Variables parsing in departments templates
• Status changes history
• Tickets grid view speedup
• SQL queries optimization
• “Total” field in departments statistics
• Multistore support for departments statistics
• New log format – database instead of files, with ability to see the logs in admin grid
• Log auto-clearing
• New data storage algorithm
• External ticket view is now single-column
• Cron processes start control system, helps to avoid server overloads

The following bugs have been fixed:

• Memory limit bug
• 100% php load in some cases while receiving messages from gateway
• Bot protection sometimes treats human as a bot
• “Headers already sent” error
• Some template files are not compatible with disabled PHP short tags
• Tickets are not auto-assigned to departments in some cases
• seed.phtml is not IE8 compatible
• Wrong email for tickets parsed from Product Questions
• Wrong date appears if ticket status was changed from the list view
• Simple filters are very slow
• Minor security fix with attachments
• Creation of new tickets from email can’t be turned off

As you can see Help Desk Ultimate has become even more flexible and a bulk of new possibilities has been added. That’s why we’ve developed Help Desk Ultimate User Guide which will help you to set up this aheadWorks extension maximally efficiently for you online store. In the Guide you will find out how to manage departments and tickets, learn how to integrate the Product Questions extension and standard Magento Contact Form, get the illustrated description of gateways and cron configuration, and much more.

To download free User Guide in PDF and find more information about Help Desk Ultimate, please visit the extension page.

Stasia News, Updates Extensions, Help Desk Ultimate, User Guide